Learn how to set up proactive chat messages in Microsoft Dynamics 365 Omnichannel for Customer Service. Discover the right place to specify conditions for triggering chat messages on your company website and boost customer engagement.
Table of Contents
Question
A company uses Omnichannel for Customer Service.
The company requires a chat widget that displays a message after a specific amount of time.
You need to deploy a proactive chat widget on the company website.
Where should you specify the conditions to trigger the proactive chat message?
A. chat channel
B. website code
C. session template
D. default messaging queue
Answer
B. website code
Explanation
This item tests the candidate’s knowledge of configuring a proactive chat.
When a chat widget is created, a code snippet is generated for the widget, which must be deployed to the website. You must edit the code snippet to define the conditions needed to trigger the message.
A chat channel is used to configure a chat widget. The chat channel is not what triggers the chat message appearing.
The default messaging queue can be used to route all messaging conversations that relate to live chat, Short Message Service (SMS), and social channels. A session template is used to configure the agent experience when incoming conversation requests are started.
Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.