Learn how to fix certificate error messages in Cisco Jabber for Windows by importing the CA root certificate to the correct certificate store. Essential knowledge for the Cisco 300-810 exam.
Table of Contents
Question
Refer to the exhibit.
A collaboration engineer is responding to user reports of certificate error messages when they attempt to log in to Cisco Jabber for Windows. The users are connected to the corporate LAN. The server certificates have been signed by the enterprise’s private CA. Where must the engineer import the CA root certificate to resolve the issue?
A. Intermediate Certification Authorities store
B. Trusted Root Certification Authorities store
C. Personal Certification store
D. Trusted Publishers Certification store
Answer
B. Trusted Root Certification Authorities store
Explanation
To resolve the certificate error messages users are experiencing when attempting to log in to Cisco Jabber for Windows, the collaboration engineer needs to import the CA root certificate into the Trusted Root Certification Authorities store. Here’s why:
- Enterprise Private CA: The scenario mentions that the server certificates are signed by the enterprise’s private Certificate Authority (CA). This means the CA is not publicly recognized by default on client machines.
- Certificate Validation: When Jabber attempts to establish a secure connection, it checks the server’s certificate against trusted root certificates stored on the local machine.
- Trust Chain: For the client to trust the server certificate, it needs to trust the root CA that issued it. This trust is established by having the root CA certificate in the Trusted Root Certification Authorities store.
- Windows Certificate Stores: Windows uses different certificate stores for various purposes. The Trusted Root Certification Authorities store is specifically designed to hold root certificates from trusted CAs.
- Error Message Context: The error message indicates that the computer cannot confirm the server’s identity, which is typical when the root CA is not trusted.
By importing the enterprise’s CA root certificate into the Trusted Root Certification Authorities store, the client machine will recognize the CA as trusted. This allows it to validate the server’s certificate, establishing the necessary trust for a secure connection and resolving the certificate error messages.
This solution ensures that all certificates issued by the enterprise’s private CA will be trusted, not just for Jabber, but for other internal services using the same CA, providing a comprehensive fix for the organization’s PKI (Public Key Infrastructure) trust issues.
Cisco 300-810 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Cisco 300-810 exam and earn Cisco 300-810 certification.