In service, the most important metric is customer satisfaction. A customer whose equipment is up and performing to specification is a happy one—but your team might lack the insights they need to improve first-time-fix rates (FTFR), mean time to repair (MTTR), and other key KPIs. This article explores how remote condition monitoring unlocks actionable data …
Check out this article to read about the 5 step modern IVR playbook, learn the benefits that they can lead to, and discover a unified solution that makes building an IVR system easier than ever.
Today’s customers expect a seamless, intelligent, and personalized experience that operates at the speed of the cloud and continuously available. To deliver an optimal customer experience, enable you to stay ahead of competitors. You need a distributed, intelligent, and responsive architecture which only possible when the right database is in place. Read this article to …
Leaning into the evaluation and deployment of cloud-based ERP technologies today will accelerate project success, improve performance metrics, and win client trust. With client satisfaction being one of the top objectives for consultancy firms, are you sure that you are doing everything you can to WOW your clients? Satisfied clients equal repeat business, bigger deals, …
Are disconnected systems, siloed channels, and ill-equipped teams compromising your customer interactions? Find out how best-in-class businesses deliver a superior customer experience tailored to support individual customers and their particular requirements – resulting in increased revenue. Enterprises in every sector are waking up to the new reality: Customer experience has become a key competitive differentiator. …
The age of the connected customer is here. Learn how to build and maintain connected relationships with your buyers using insights from over 2,900 B2B commerce sales professionals. See how sales teams are meeting customers where they are by: Using a single view of the customer to collaborate Deploying self-service to free up time for …
The purpose of this article is to boost your data confidence so that you can start delivering more powerful engagements for show-stopping marketing results. Performance hinges on customer experience. Don’t be reactive, be proactive. Anticipate your customers’ needs before they do, and delight them until they can’t get enough. This article will help you: Get …
The digital interactions between a brand and its customers have become an instrumental part of their overall customer experience. Consumers now expect a seamless experience from every brand they interact with – across multiple digital and offline properties. Experience leaders like Netflix, Amazon and Uber set the tone for frictionless (maybe even enjoyable) digital brand-to-customer …
Adaptive Web: Eliminate the Guesswork to Generate More Sales Website personalization is crucial for any business committed to attracting, engaging, and converting more leads and empowers brands to own the customer journey from beginning to end. Unfortunately, delivering top-notch customized content can require an unsustainable amount of time and resources. The solution? Adaptive Web creates …
Maintaining a competitive digital presence means having an eCommerce solution which does more than just process transactions. Learn about the five essential features your commerce platform needs to swiftly navigate today’s fast-paced digital marketplaces. Success isn’t in the slow lane. Accelerate your business vision with an eCommerce solution which has the speed and flexibility to …
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