Microsoft MB-230: What should do to create schedule board for custom entity in Resource Scheduling parameters

Question

You are a customer service schedule administrator. A customer has a custom entity that requires its own schedule board. You need to create the schedule board. You configure the custom entity in the Resource Scheduling parameters. What should you do next?

A. Add a new resource requirement. Add a new view for the custom entity.
B. Change the default entity name to the custom name. Create a new schedule board for the custom entity.
C. Disable the schedule board. Configure Resource Scheduling Optimization.
D. Configure the booking metadata. Create a new schedule board for the custom entity.

Answer

D. Configure the booking metadata. Create a new schedule board for the custom entity.

Explanation

To create a schedule board for a custom entity in Microsoft MB-230, after configuring the custom entity in the Resource Scheduling parameters, you should choose option D: Configure the booking metadata and create a new schedule board for the custom entity.

Here’s a detailed explanation of why this option is the correct choice:

Option A (Add a new resource requirement and add a new view for the custom entity) is incorrect because adding a new resource requirement and creating a new view for the custom entity are not the next steps after configuring the custom entity in the Resource Scheduling parameters. Resource requirements and views are related to managing resources and their availability, but they are not directly tied to creating a schedule board for a custom entity.

Option B (Change the default entity name to the custom name and create a new schedule board for the custom entity) is also incorrect. Changing the default entity name to the custom name is not necessary for creating a schedule board for the custom entity. Additionally, creating a new schedule board for the custom entity is the correct step, but it is not the only step required.

Option C (Disable the schedule board and configure Resource Scheduling Optimization) is not the correct choice. Disabling the schedule board is unnecessary for creating a schedule board for the custom entity. Resource Scheduling Optimization is a separate feature that optimizes resource scheduling based on various constraints, but it is not directly related to creating a schedule board for a custom entity.

Option D (Configure the booking metadata and create a new schedule board for the custom entity) is the correct choice. After configuring the custom entity in the Resource Scheduling parameters, you need to configure the booking metadata, which includes defining the booking requirements and constraints specific to the custom entity. Once the booking metadata is configured, you can create a new schedule board specifically for the custom entity, allowing you to manage and schedule resources for that entity efficiently.

In summary, after configuring the custom entity in the Resource Scheduling parameters, the next steps are to configure the booking metadata and create a new schedule board for the custom entity (Option D). This ensures that the custom entity has its own dedicated schedule board for resource scheduling.

Reference

• Enable an entity for scheduling – Dynamics 365 Field Service | Microsoft Learn
• Customize the schedule board with a custom resource attribute – Dynamics 365 Field Service | Microsoft Learn
• Use and configure the schedule board (contains video) – Dynamics 365 Field Service | Microsoft Learn

Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.