Learn how to develop a chatbot for a website that can answer user questions based on the information in a product troubleshooting guide and a frequently asked questions (FAQ) list. Find out which Azure service is best for processing the documents and creating a knowledge base for the chatbot.
Question
You need to develop a chatbot for a website. The chatbot must answer users questions based on the information m the following documents
- A product troubleshooting guide m a Microsoft Word document
- A frequently asked questions (FAQ) list on a webpage
Which service should you use to process the documents?
A. Language Undemanding
B. Text Analytics
C. Azure Bot Service
D. QnA Maker
Answer
D. QnA Maker
Explanation
The correct answer is D. QnA Maker. QnA Maker is a service that allows you to create a knowledge base from various sources, such as documents, webpages, or manuals, and generate a chatbot that can answer users’ questions based on the information in the knowledge base. QnA Maker can process Microsoft Word documents and webpages, and extract the relevant questions and answers from them. You can also customize the chatbot’s personality, language, and responses using QnA Maker.
Language Understanding, Text Analytics, and Azure Bot Service are not suitable for processing the documents. Language Understanding is a service that allows you to create natural language models that can understand users’ intents and entities from their utterances. Text Analytics is a service that provides various natural language processing (NLP) capabilities, such as sentiment analysis, key phrase extraction, or named entity recognition. Azure Bot Service is a platform that enables you to build, test, deploy, and manage chatbots using various frameworks and channels. These services can be used to enhance the chatbot’s functionality, but they cannot process the documents and create a knowledge base from them.
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Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
