Discover the role of follow-up prompts in building effective multi-turn chatbots for the AI-102 exam. Get expert insights to excel in your Azure AI Engineer Associate certification journey.
Table of Contents
Question
You are an AI developer for Xerigon Corporation. You have been asked to create a chatbot for your organization’s e-commerce application that will be used to provide support to end users without human intervention.
You want the chatbot to use multi-turn conversation and to handle different phrasings of the same business-related query. Which of the following features will help you manage the multi-turn conversations in the chatbot?
A. Follow-up prompts
B. Chit-chat
C. Knowledge base
D. QnA pair
Answer
A. Follow-up prompts
Explanation
Follow-up prompts will help you manage the multi-turn conversations in the chatbot. Follow-up prompts are a feature that enables multi-turn conversations by guiding users through related questions and answers. For example, after answering a user’s query about product pricing, the chatbot can prompt the user with follow-up questions such as “Would you like to know about available discounts?” or “Do you want to check product availability?”. This allows the chatbot to engage users in a structured, multi-turn dialogue, providing a seamless conversational experience.
Using a knowledge base will not help you manage the multi-turn conversations in the chatbot. A knowledge base is a collection of QnA pairs that provide the core content for the chatbot. It contains the information the chatbot uses to answer user queries. The knowledge base is essential for managing QnA pairs. However, it does not enable multi-turn conversations. Multi-turn conversations require additional configuration beyond simply adding QnA pairs to a knowledge base.
The QnA pair will not help you manage the multi-turn conversations in the chatbot. A QnA pair consists of a question and its corresponding answer within the knowledge base. While these pairs are the building blocks of the chatbot’s responses, they handle only single-turn interactions.
Adding chit-chat will not help you manage the multi-turn conversations in the chatbot. Chit-chat functionality allows the chatbot to handle casual, non-business-related queries, such as “How are you?” or “Tell me a joke.”. It improves the conversational abilities of the chatbot but is unrelated to handling different phrasings of the same business-related query.
Microsoft Azure AI Engineer Associate AI-102 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Azure AI Engineer Associate AI-102 exam and earn Microsoft Azure AI Engineer Associate AI-102 certification.