Discover how to optimize customer service apps using Azure AI APIs like SpeechRecognizer, SpeechSynthesizer, and TranslationRecognizer for voicemail transcription, real-time interpretation, and more.
Table of Contents
Question
Xerigon Corporation is currently undertaking significant modifications to an app that plays a crucial role in assisting customer service representatives. The app’s primary functions include querying available products for customers to rent, identifying which products are currently checked out, and notifying a customer service rep when a product is returned.
The app development team wants to use Azure AI to perform the following modifications:
- Modification 1: Convert customers’ voicemails to messages that customer reps can easily read.
- Modification 2: Provide customers with an oral list of products that they have rented during the summation of a phone call.
- Modification 3: Provide real-time interpretation of customers’ voice inquiries so that customer reps can easily understand and assist them.
Which APIs for Azure AI services should be used for each modification?
Drag the appropriate API to the corresponding modification number.
Azure AI API:
- SpeechSynthesizer API
- TranslationRecognizer API
- SpeechRecognizer API
Answer
Modification 1: SpeechRecognizer API
Modification 2: SpeechSynthesizer API
Modification 3: TranslationRecognizer API
Explanation
Modfication1 would use the SpeechRecognizer API. This API can provide real-time speech to text conversion which would be optimal for converting a voicemail from a customer into a message that the customer representative can easily read.
Modification 2 would use the SpeechSynthesizer API. This API is used in scenarios where text is converted into speech. In this scenario, the customers need a list of products read to them during the summation of the phone call. The SpeechSynthesizer API is also helpful in the following scenarios:
- Helping visually impaired users by reading content.
- Creating voiceovers for presentations.
- Providing spoken responses to customer queries.
Modification 3 would use the TranslationRecognizer API. This API is useful in real-time speech translation scenarios, such as translating the language a customer speaks to a synthesized speech in a language that the service representative understands. It can also translate it into text. The TranslationRecognizer API can also be used for:
- Multilingual meetings that need real-time translations.
- People traveling to destinations where they do not speak the language.
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