There are several implications to choosing to outsource SD-WAN to your carrier.
The enterprise wide area networks are mission-critical resources for most enterprises. And when it came to managing and running the WAN, enterprises could choose between two distinct models: Do it Yourself (DIY) or managed WAN services. But with the evolution of SD-WANs, we’re seeing a new type of telco solution that merges elements of both capabilities.
Rolling out 5G services is an opportunity for telco operators to enhance automation, improve customer experience and meet their business goals. This article outlines the route to success on each count, and shows why 5G rollout should be viewed as the start of network automation rather than its culmination.
Read now to discover:
The symbiotic relationship between 5G rollout and network automation
How intent-based models, templates and successful orchestration underpin 5G network automation
The role of NFV and SDN in 5G network automation
New approaches to on-demand and virtual network services
2020 is coming up fast, but did you know it is predicted that by then, 85% of customer service interactions will be powered by AI bots? Did you also know that by 2020, 100 million consumers are expected to shop using AR technology? The use of AI in commerce is the future of customer experience – are you using it to the best of its ability?
The use of AI in commerce has so much potential in part because AI is a chameleon — it morphs and adapts depending on consumers’ needs. Perhaps AI’s greatest trick though, is how it plays a dual role of being both a money-maker and, a money saver. For example, augmented reality is as close to a living, breathing purchase experience a customer can get. From an operational standpoint, integrating AI into data analysis means infinitely more information can be processed than a human being could handle, freeing up more time for your team to spend engaging and selling to customers.
In this whitepaper Elastic Path share the three main areas within AI you should focus your attention right now to maximize its effectiveness, how leading brands are using AI to not only deeply engage their customers but also eliminate major pain points their customers are experiencing and, how you can understand the digital maturity of your team in relation to effectively leveraging all that artificial intelligence has to offer in the future of customer experience. Continue reading “Maximize the use of AI in Commerce to Improve Customer Experience”
Employee advocacy is the new influencer marketing. By activating your employees to be passionate about their work and your company, you can grow them into your most dedicated and authentic brand ambassadors, which boosts your brand reputation and attracts new talent.
Without access to last-mile devices like modems and routers, monitoring client-site SLAs has never been easy — until now. Read on this article to learn how you can meet tough SLAs and lock in service assurance across all your client sites regardless of access.
A pragmatic, real-world look at how we’ve helped organisations lay solid, organised foundations, move workloads into AWS and drive real business outcomes.
Understanding your application and server landscapes is one of the most challenging components of moving to the cloud. Knowing what is important to your business is the key to successful cloud migration.
Microsoft is a world leader in manufacturing and distributing computer software, personal computers, and electronics. Besides catering to the enormous demand for computer products and peripheries, Microsoft is actively involved in shaping the technical skills of IT professionals by offering the technical certification program. The certifications it issues enable the candidate to prepare for many job roles in IT at fundamental, associate, and expert levels. The higher the level is the more proficient skills you possess.
Overlooking the human element of new in-store technology is a leading reason many businesses fail to make changes to adapt to new market trends. Successful implementation requires stakeholders to consider the team of people who will be using the new technology. Implementation projects can be frustrating and costly for unprepared businesses. This guide shows how to reduce complications and set up staff for success during the roll out of new technology.
Get your staff ready for transformation. Find out what efficient technology implementation looks like.
User Buy-In: Get tips on how to secure user buy-in and set yourself up for success.
Change Management: Learn how to become a change management master.
Retail Case Studies: Read real-life successes and failures in deploying omnichannel technology and lessons learned.
To say that 5G will have an impact is an understatement. With the rising expectations of today’s tech-savvy consumer, retailers need a way to keep up with the trends and on top of the competition; this new, improved network could be just the thing. But when will these changes take place and what are the risks? To better understand how 5G will impact retailers, it’s important to understand all the stipulations this system will come wrapped in. Doing so will mean retailers can maximize revenues as 5G becomes mainstream.
What’s Inside: Future-proofing your business may seem like a daunting task, but when you’ve researched and prepared, implementing new wireless technologies will be a breeze. Leveraging strategies that prepare your wireless retail business for 5G will mean a world of difference when it comes to outmaneuvering your competition.
What’s in a G?: Does one more G really make that much of a difference? When the technology is still mostly theoretical, it’s important to understand its base definition so you can be prepared for when the 5G reality hits.
Worth the Wait: While whispers of this new wireless system have been passing through retailers for what feels like years, new networks take a while to implement—and for good reason. When it comes to a successful rollout, testing and patience are the key ingredients.
It Pays to Plan Ahead: Preparation is for any retailer who wants to jump into the 5G waters and not be swept away by the current. Some retailers may not survive the move to this improved system, but success is contingent on making plans. Those who strategize and do their best to embrace 5G will surely thrive. Continue reading “How will 5G Impact Wireless Retailers?”
When you’re preparing your stores for the future of retail, one of the most effective changes you can enact is to implement innovative technologies. But it’s not enough for new systems to be what your business needs; they need to show proven profitability.
Building a strong case for a proposed retail technology is the best way to influence decision-makers in choosing the platform you recommend. Through careful analysis and thoughtful, fact-filled presentation, you can showcase why your system is best for the growth and longevity of the organization.
Take the First Step: We’ve plotted your path with best practices on how to create your case when you’re proposing a new technology to implement into your retail stores.
Roadmap to ROI: Learn how to prove and showcase the return on investment of new technology to ensure stakeholders know why spending money on a new system is in the best interests of the business’s bottom line.
Put the Facts First: Learn how to craft the best argument, confident that you have answered the questions that influencers, leaders, and decision-makers have with the key metrics they care about
What are the trends in the gift market, and how can referrals boost acquisition? The gift market is the perfect environment for referrals. This guide to outline the key trends and how referrals can play a part in driving new customers during peak shopping periods.
In today’s “consumer anywhere, commerce everywhere” digital era, enterprises need to listen, predict, assemble and deliver a personalized customer experience, all within milliseconds — otherwise risk losing customers, revenue, competitive advantage, and brand loyalty.
This notion is proliferating, and you’d be hard pressed to find an organization that doesn’t know this is the future of commerce but, how are they putting it into action and beyond that, how are they finding success?
In this article, Elastic Path will go in-depth on what’s truly changed with consumer expectations, how organizations are taking advantage of new and emerging digital touchpoints and share real-life use cases from the industries striking gold with an API-driven headless commerce model. This article full of actionable insight on how to go beyond omnichannel to truly deliver commerce everywhere. Continue reading “Meet The Brands Disrupting The Future of Commerce”
Clayton Christensen, author of The Innovator’s Dilemma, wrote about this almost two decades ago. He argued that as a company (or team) matures, three areas affect its capacity to handle change: resources, processes, and values.
Delivering seamless, integrated customer journeys is essential for good customer experience. It will also improve your results – from retention to sales to ROI. Whether you’re B2B, B2C, or not-for-profit, audiences demand the same experience, no matter where they are.
Key to delivering this, you need to embrace the diverse channels your customers are using on a daily basis. But, to really boost your customers’ experience, improve retention and drive up your ROI, you need to deliver a seamless, integrated journey.
Read on this article to discover :
How and when additional channels can be adopted
The benefits behind engaging with customers in new and innovative ways
The revenue ready to be reaped by implementing your omnichannel strategy