What are the Types of Innovation?

Process: Implementation of a new and significantly improved production or delivery method.

Product: Introduction of new or significantly improved product that generates new customer value.

Incremental: Small continuous improvements to existing products, services and processes.

Service: Introduction of new or significantly improved service that generates new customer value.

Business Model: New ways in which an organisation creates, delivers and captures value.

What are the Types of Innovation?
What are the Types of Innovation?

Continue reading “What are the Types of Innovation?”

4 Security Tips and Tricks to Keep Your Business Safe

These days, it’s not just internet security. Here are four ways businesses can protect themselves from the latest potential threats. There’s a lot of talk about business performance: how to drive better leads, how to enhance customer care, and all this is great. But what about security? Shouldn’t this be a central conversation? How are we keeping our businesses safe and secure from theft, hacking and other malicious behavior? Because we haven’t got it figured out. This article includes the top 4 security tips to keep your business safe.

4 Security Tips and Tricks to Keep Your Business Safe
4 Security Tips and Tricks to Keep Your Business Safe

Continue reading “4 Security Tips and Tricks to Keep Your Business Safe”

Changing Mindset to switch from Reseller to Managed Security Service Provider

Cybersecurity incidents are impacting small- to medium- size businesses (SMBs) more and more. According to a survey conducted by the 2112 Group, whether a channel partner calls itself a value added reseller (VAR) or managed service provider (MSP), managed services represent a significant and strategic piece of their overall operations, value proposition and revenue and profitability. The average channel partner earns up to 30% of its revenue from recurring revenue. Life as a VAR has been great, but it’s time to consider changing to the managed security service provider (MSSP) model. Adding services to software sales has turned large profits for years. It’s time to get on the fast track.

Read on this article to learn how you can, as a VAR, most effectively protect SMBs and your business, creating loyalty and higher margins.

Topics covered include:

  • Cybersecurity risks to SMBs.
  • The business boom for MSSPs.
  • Turning risk into opportunity.
  • Capitalizing on the opportunity to change from VAR to MSSP.
  • And more.
Changing Your Mindset from VAR to MSSP
Changing Your Mindset from VAR to MSSP

Continue reading “Changing Mindset to switch from Reseller to Managed Security Service Provider”

Common Definitive Financial Technology (FinTech) Jargon, Glossary and Terminology

Artificial Intelligence (AI): The broader concept of machines being able to carry out tasks in a way that we would consider “smart”.

Analytics: The tool used to measure patterns or trends in data.

APIs: Application Programming Interface. Software that allows two different sources to communicate with each other instantly. Messenger that takes your message and tells a system what it is you want to do and returns the response to you instantly.

AWS: Amazon Web Services. A division of Amazon that provides cloud-based infrastructure for businesses.

Benchmark: A point at which activity and performance are measured and compared.

FinTech Glossary, Jargon and Term
FinTech Glossary, Jargon and Term

Continue reading “Common Definitive Financial Technology (FinTech) Jargon, Glossary and Terminology”

High Performance Fundamental Habits and Essential Skills for First Time Manager

Becoming a manager for the first time is a daunting task and so many first-time managers do not receive adequate training and support for the transition to their new role. Some may be fortunate and have excellent support, but there are so many facets to the art and science of management. This article was created to help new managers and seasoned managers alike, study some fundamental habits of effective and respected managers and begin to incorporate them into your daily work lives. Learn the fundamental habits it takes to become an effective manager in this article.

High Performance Habits of First-Time Managers class=
High Performance Habits of First-Time Managers

Continue reading “High Performance Fundamental Habits and Essential Skills for First Time Manager”

Executive Summaries for Key Findings of Data Center Research Professionals

Four brand new Executive Summaries for the latest data center research key findings revealed from AFCOM Leaders Lab White papers. AFCOM Leaders Lab is a think tank comprised of data center professionals across the United States who explore solutions and develop responses to the most critical issues facing data centers today.

Executive Summaries for Key Findings of Data Center Research Professionals
Executive Summaries for Key Findings of Data Center Research Professionals

In collaboration with AFCOM Leaders Lab’s Data Center Institute board of directors, more than 100 industry experts gathered together in four cities to produce educational white papers on the following topics:
Continue reading “Executive Summaries for Key Findings of Data Center Research Professionals”

10 Workplace Conflict Resolution Tips to Improve Communication and Productivity

Disputes between employees are inevitable. But if left unresolved, they can disrupt your department’s productivity, sap morale and even cause some good employees to quit. Business Management Daily special report for managers, employees and HR professionals: Workplace Conflict Resolution: 10 ways to manage employee conflict and improve office communication, the workplace environment and team productivity, guide you to resolve workplace conflict on everything from refereeing staff rivalries to dealing with a boss who’s throwing more than just a temper tantrum to managing co-worker resentment when you get a promotion.

Workplace Conflict Resolution: 10 ways to manage employee conflict and improve office communication, the workplace environment and team productivity
Workplace Conflict Resolution: 10 ways to manage employee conflict and improve office communication, the workplace environment and team productivity

Just a few of the helpful strategies this guide will teach you:

  • 3 tips to mediate workplace disputes
  • Team conflict resolution: Knowing when to referee
  • How to avoid being swayed by office politics
  • 6 steps for managing ‘difficult’ employees
  • Q&A for dealing with difficult co-workers — and bosses.

Don’t allow workplace conflict to slow down the success of your organization. Let Workplace Conflict Resolution give you the tips and insight you need to mediate disputes and help your employees get along at work.
Continue reading “10 Workplace Conflict Resolution Tips to Improve Communication and Productivity”

Key Findings, Conclusion and Recommendations of White Paper: Security Services Fueling Growth for MSPs

It’s well known that many SMBs lack advanced security expertise. While many have some security tools in place, those tools rarely work together, often provide minimal protection, are not fully deployed or outdated, which creates significant security gaps. MSPs are strategically positioned to help SMBs with their security needs and to take advantage of a quickly growing market.

To better understand the dynamics and opportunities surrounding security services in the SMB space, 451 Research conducted two global custom surveys:

  • The first targeting 1,700 SMBs about the current state of cybersecurity services they consume to protect organization.
  • The second targeting 1,000 MSPs about the security services they deliver to the SMB market, as well as the pain points they experience.

[Security Services Fueling Growth for MSPs] white paper examines those responses to look at both the challenges and opportunities that service providers face with respect to delivery security services to SMBs. Topics covered include:

  • The SMB security challenge: overconfident and under-protected.
  • The growing SMB security opportunity.
  • MSPs stepping up their security game.
  • Key opportunities, challenges, and solutions for MSPs.
  • Conclusion and recommendations.
White Paper: Security Services Fueling Growth for MSPs
White Paper: Security Services Fueling Growth for MSPs

Continue reading “Key Findings, Conclusion and Recommendations of White Paper: Security Services Fueling Growth for MSPs”

100 Important Customer Service Satisfaction Statistics and Trends for 2019

With recent advances in digital and communication technologies, customer service has been changing quickly. Social media interactions between customers and businesses are driving engagement to new levels.

100 Important Customer Service Satisfaction Statistics and Trends for 2019
100 Important Customer Service Satisfaction Statistics and Trends for 2019

Attitudes and expectations are changing, driven by millennials who are placing higher demands on customer service. Well-informed customer service department can make a huge difference by capitalize on new technologies while navigating a complex customer-centric marketplace. Here are 100 stats that can help you achieve a higher level of customer service satisfaction.

100 Important Customer Service Satisfaction Statistics and Trends for 2019

Continue reading “100 Important Customer Service Satisfaction Statistics and Trends for 2019”

[Solved] How Do I Fix Surface Book 2 Battery Drain Quickly Issue?

Surface Book 2 suffers from power issue that drains its battery quickly while playing high-end graphics intensive games or using VR even when connected to power supply. During intense gaming scenarios with Surface Power Mode Slider set for Best performance, battery discharges while connected to the power supply. Below are the different method to resolve this issue.

Fix Surface Book 2 Battery Drain Quickly Issue
Fix Surface Book 2 Battery Drain Quickly Issue

Continue reading “[Solved] How Do I Fix Surface Book 2 Battery Drain Quickly Issue?”

[Solved] How Do I Fix Skype Webcam Video From Freeze and Crash on Windows 10

Most common reason caused Skype video call or webcam freeze/crash problem on Windows 10 happen is outdated driver and some third-party apps interfere with Skype. Here are the steps to fix Skype video call webcam problem with different approaches.

Skype Webcam Video From Freeze and Crash on Windows 10
Skype Webcam Video From Freeze and Crash on Windows 10

Continue reading “[Solved] How Do I Fix Skype Webcam Video From Freeze and Crash on Windows 10”

Breaking Free from Hardware Hassles with Modern Cloud-based Backup Strategy

Backup is not a new idea, it’s one of those functions that has been around almost forever. But, technologies as familiar as backup continue moving forward, and if you don’t take the time to rethink your assumptions periodically, you could miss out on a better, easier, faster, and less expensive way to get the job done. Maybe a better option exists now that wasn’t on the table when you bought your current backup product. Maybe some of the things you think you simply have to live with aren’t really necessary anymore. Read more in this article, which covers how to break free from hardware hassles with today’s new backup realities and take a look at these four backup assumptions and the realities behind them:

  • Need an application server to host backup application.
  • Need local storage devices to hold all backups.
  • A proprietary appliance is easy for remote offices or customer locations.
  • Backup to the cloud makes things more complicated.
Modern Cloud-based Backup Strategy
Modern Cloud-based Backup Strategy

Continue reading “Breaking Free from Hardware Hassles with Modern Cloud-based Backup Strategy”