Learn how to effectively reference data from records when designing flows in ServiceNow. Discover the correct method to incorporate data pills and streamline your workflow.
Table of Contents
Question
When designing a flow, how do you reference data from a record, in that flow?
A. Drag the table icon onto the flow definition
B. Use the condition builder to specify the desired values
C. Specify the source table on the data pill related list
D. Drag the data pill onto the flow definition
E. Add the table reference using the slush bucket
Answer
D. Drag the data pill onto the flow definition
Explanation
When designing a flow in ServiceNow, the correct way to reference data from a record is by dragging the data pill onto the flow definition. Data pills represent specific fields from a record and can be used to access and manipulate data within the flow.
To reference data from a record:
- Open the flow designer and select the relevant table.
- Identify the desired field from the record.
- Locate the corresponding data pill in the data pill panel.
- Drag the data pill onto the flow definition canvas.
- Connect the data pill to the appropriate flow elements.
By using data pills, you can easily incorporate record data into your flow logic, enabling conditions, actions, and decisions based on the referenced values. This approach ensures a seamless integration between the flow and the associated records, allowing for dynamic and data-driven workflow automation.
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