Learn how to troubleshoot and fix the “Error getting auth token” issue when enabling password writeback during Azure AD Connect configuration for self-service password reset (SSPR).
Table of Contents
Question
A company uses Azure AD Connect. The company plans to implement self-service password reset (SSPR).
An administrator receives an error that password writeback could not be enabled during the Azure AD Connect configuration. The administrator observes the following event log error:
Error getting auth token –
You need to resolve the issue.
What should you do?
A. Configure Azure AD Connect using a global administrator account that is not federated.
B. Configure Azure D Connect using a global administrator account with a password that is less than 256 characters.
C. Restart the Azure AD Connect service.
D. Disable password writeback and then enable password writeback using the Azure AD Connect configuration.
Answer
A. Configure Azure AD Connect using a global administrator account that is not federated.
Explanation
The error message “Error getting auth token” during the Azure AD Connect configuration for password writeback indicates an authentication issue with the global administrator account being used. To resolve this, use a global administrator account that is not federated. Federated accounts can cause authentication issues with Azure AD Connect. Using a non-federated global administrator account will allow the configuration to proceed successfully and enable password writeback for self-service password reset (SSPR).
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