Learn how to improve work order status tracking and customer communication in Dynamics 365 Field Service by creating custom substatuses. Discover the best practices for detailed updates without changing core system status values.
Table of Contents
Question
A Dynamics 365 Field Service organization has implemented a new policy to enhance the granularity of work order statuses for better tracking and customer communication. You need to configure the system to allow for more detailed updates without altering the core system status values. What should you do?
A. Configure the booking statuses to cover detailed updates and link them directly to work order system statuses.
B. Create custom work order substatuses that provide additional details for each system status.
C. Edit the option set values for Work Order System Status to include new detailed statuses.
D. Remove existing work order system statuses and replace them with a new set of detailed custom statuses.
Answer
B. Create custom work order substatuses that provide additional details for each system status.
Explanation
Creating custom work order substatuses allows for more detailed updates while keeping the core system status values intact, which is the correct approach as per best practices. Editing the option set values for Work Order System Status is not recommended because it can affect the system’s core functionality. Removing existing system statuses or replacing them with custom statuses could lead to loss of system integrity and is not advisable. Booking statuses are meant for tracking progress on the schedule board and are not a substitute for work order statuses.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.