Discover the best way for Field Service technicians to capture customer signatures and images using Microsoft Dynamics 365. Learn how to ensure accurate documentation directly within the Field Service mobile app.
Table of Contents
Question
Field Service technicians need to capture customer signatures on work orders and include images of completed work using the Dynamics 365 Field Service mobile app. You need to design a process that ensures all necessary documentation is captured and associated with the correct work order. What should you recommend?
A. Ask customers to send their signatures and images via email to be manually attached to the work order later.
B. Instruct technicians to use a separate camera and signature pad and upload the files to the work order at the end of the day.
C. Recommend that technicians take notes on paper during service calls and scan them into the system afterward.
D. Utilize the Notes feature to attach images and capture signatures directly within the work order on the Field Service mobile app.
Answer
D. Utilize the Notes feature to attach images and capture signatures directly within the work order on the Field Service mobile app.
Explanation
Using the Notes feature in the Field Service mobile app allows technicians to efficiently capture and attach images and signatures directly to the work order, ensuring accurate documentation and association with the correct records. The other options involve manual processes that are time-consuming and prone to errors or delays.
Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification exam assessment practice question and answer (Q&A) dump including multiple choice questions (MCQ) and objective type questions, with detail explanation and reference available free, helpful to pass the Microsoft Dynamics 365 Field Service Functional Consultant MB-240 exam and earn Microsoft Dynamics 365 Field Service Functional Consultant MB-240 certification.