MB-230: What you should create to configure the system to reflect the business closure?

Table of Contents

Question
Answer
Explanation
Reference

Question

A company closes the business each year for nine business days. You need to configure the system to reflect the business closure while minimizing the number of records that you must create in the system. What should you create?

A. nine customer service calendar records of a one-day duration
B. two holiday calendar records of a seven-day duration
C. three holiday schedule records of a three-day duration
D. one business closure record of a nine-day duration

Answer

D. one business closure record of a nine-day duration

Explanation

To configure the system to reflect the business closure while minimizing the number of records created, the best option would be to create **one business closure record of a nine-day duration** (Option D).

Here’s the detailed explanation:

Microsoft Dynamics 365 Customer Service allows you to configure calendars and schedules to reflect the working hours and holidays of your organization. In this scenario, the company closes for nine business days each year. To reflect this closure in the system, you need to create a record that represents the period of closure.

Option A suggests creating nine customer service calendar records of a one-day duration. While this would technically cover the nine-day closure, it would result in a larger number of records. Managing and maintaining nine separate records for each year’s closure could become cumbersome over time.

Option B suggests creating two holiday calendar records of a seven-day duration. Although this option covers the duration of the closure, it is not the most appropriate choice since holiday calendars are typically used to define recurring holidays that happen on the same date each year, such as public holidays. It’s not ideal to repurpose the holiday calendar for a specific business closure period.

Option C suggests creating three holiday schedule records of a three-day duration. Similar to Option B, using holiday schedules to represent the business closure is not the intended purpose of holiday schedules. Holiday schedules are designed for recurring holidays and not for temporary business closures.

Therefore, the most suitable option is Option D, which suggests creating one business closure record of a nine-day duration. By creating a single business closure record, you accurately represent the company’s closure period while minimizing the number of records in the system. This approach ensures that you have a clear and consolidated representation of the business closure, making it easier to manage and maintain in the long run.

Remember that when configuring the business closure record, you should set the start and end dates to cover the entire duration of the closure, which in this case is nine days. This will ensure that the system accurately reflects the company’s business closure period.

Reference

Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 exam and earn Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 certification.