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Generative AI Certificate Q&A: Boost Customer Service Efficiency with AI Automation

Discover how AI-powered automation can transform your customer service by efficiently handling FAQs and repetitive tasks, leading to improved response times and customer satisfaction.

Table of Contents

Question

AI can be a powerful tool for business process automation. Which department can benefit most from automating repetitive tasks?

A. Marketing (for A/B testing of marketing campaigns)
B. Customer Service (for answering frequently asked questions)
C. Product Development (for user interface prototyping)
D. Sales (for prospecting and lead generation)

Answer

B. Customer Service (for answering frequently asked questions)

Explanation

Automating repetitive tasks like answering FAQs can significantly improve efficiency and response times.

Generative AI Exam Question and Answer

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