Table of Contents
Question
Layla learns that her company’s AI-driven chatbot has been giving inaccurate and sometimes rude responses to customers’ questions. How should Layla deal with this issue?
A. Limit the number of employees who have access to the chatbot data set.
B. Limit the chatbot to customer service questions and no other purpose.
C. Limit the number of customers who can use the chatbot at any one time.
Answer
B. Limit the chatbot to customer service questions and no other purpose.
Explanation
The correct answer to the question is B. Limit the chatbot to customer service questions and no other purpose. Here’s a detailed explanation to elaborate on this answer:
When Layla discovers that her company’s AI-driven chatbot is providing inaccurate and rude responses to customers’ questions, it is essential to take appropriate actions to address the issue. Here’s how Layla should deal with this problem:
A. Limit the number of employees who have access to the chatbot data set: This solution is not directly related to resolving the problem at hand. Limiting access to the chatbot dataset by employees may help in protecting the data and ensuring its confidentiality but does not address the issue of inaccurate and rude responses.
B. Limit the chatbot to customer service questions and no other purpose: This is the recommended course of action. By restricting the chatbot’s usage to customer service questions only, Layla can narrow down its scope and focus on improving its performance in that specific domain. This approach allows the company to allocate resources and efforts towards training the chatbot specifically for customer service interactions, improving its accuracy, and ensuring more appropriate and helpful responses.
By limiting the chatbot’s purpose to customer service questions, Layla can work on fine-tuning the underlying algorithms and training the chatbot with relevant datasets specific to customer inquiries. This enables the chatbot to better understand and respond appropriately to customer queries, leading to improved customer satisfaction and a more positive user experience.
C. Limit the number of customers who can use the chatbot at any one time: This solution may not directly address the problem of inaccurate and rude responses. Limiting the number of customers who can use the chatbot simultaneously might be a temporary workaround to reduce the negative impact of the chatbot’s issues, such as customer dissatisfaction. However, it does not resolve the underlying problem of inaccurate and rude responses. It is crucial to focus on improving the chatbot’s performance rather than restricting its usage.
In summary, Layla should choose option B and limit the chatbot to customer service questions only. This approach allows the company to concentrate its efforts on improving the chatbot’s accuracy and appropriateness for customer interactions. By fine-tuning the chatbot’s algorithms and training it with relevant datasets, Layla can work towards resolving the problem of inaccurate and rude responses, leading to a better customer experience and improved customer satisfaction.
Reference
- Users’ experiences with chatbots: findings from a questionnaire study | SpringerLink
- The Worst Chatbot Fails | Funny Bot Fails & How to Fix Them – Netomi
- People Are Sharing Shocking Responses From Bing’s AI Chatbot (businessinsider.com)
- Top 14 Chatbot Best Practices That Increase Your ROI in 2023 (aimultiple.com)
- Your Ultimate Chatbot 🤖 Best Practices Guide
- Chatbot Best Practices: The Ultimate Guide in 2022 (hubtype.com)
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