Learn how to make Salesforce articles visible to guest users on a public site. Understand the importance of the “Visible in Public Knowledge Base” setting at the article level for effective knowledge management.
Table of Contents
Question
No More Homelessness (NMH) recently launched a public site. The Support team has received feedback that some of the articles aren’t showing up in the search results for unauthenticated or guest users.
How can NMH ensure that articles are shared with all guest users?
A. Create a custom profile for Public access.
B. Create a custom permission set for Public access.
C. Select “Visible in Public Knowledge Base” at the article level.
D. Select “Public” organization-wide default for the article type at the org level.
Answer
C. Select “Visible in Public Knowledge Base” at the article level.
Explanation
In Salesforce, to make articles visible to guest users on a public site, you need to select the “Visible in Public Knowledge Base” option at the article level. This ensures that the specific article is accessible to unauthenticated or guest users.
Options A and B are incorrect because creating a custom profile or permission set for Public access does not directly control the visibility of individual articles.
Option D is also incorrect. While setting the organization-wide default (OWD) for the article type to “Public” allows wider access within the organization, it does not specifically control visibility on a public site for guest users.
Salesforce Certified Experience Cloud Consultant certification exam practice question and answer (Q&A) dump with detail explanation and reference available free, helpful to pass the Salesforce Certified Experience Cloud Consultant exam and earn Salesforce Certified Experience Cloud Consultant certification.