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UK’s Information Commissioner Fines Firm Over Inadequate Security

Updated on 2022-10-27:  Interserve fine

The UK Information Commissioner Officer levied a massive £4.4 million ($5 million) fine against Interserve, a Berkshire-based construction company, for failing to update software and train staff, which eventually led to a ransomware attack during which the data of its employees was stolen by cybercriminals. Read more: ‘Biggest cyber risk is complacency, not hackers’ – UK Information Commissioner issues warning as construction company fined £4.4 million


The UK Information Commissioner’s Office (ICO) has fined Interserve Group Limited, a facilities management outsourcing and construction firm, £4.4 million ($5 million) for failing to implement adequate security measures prior to a 2020 cybersecurity incident. Intruders gained access to Interserve’s systems and compromised information belonging to 113,000 employees. The ICO says that at the time of the incident, Interserve was running unsupported versions of Windows Server and outdated versions of antivirus software.


  • This is the fourth largest fine imposed by ICO. The intent is to induce careful consideration of the cyber security of business partners. When was the last time you assessed the security of services you’re using to share or process information, particularly business sensitive or regulated data? Can they demonstrate they are keeping services updated and current? Do you know how your data is separated from other customers’ data and is that sufficient? Don’t exclude your cloud services or hosted infrastructure. Consider the level of access their staff has to your data, physical and logical.


Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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