You might miss notifications from Microsoft Kaizala mobile app due to some mobile devices have certain notifications off by default. Follow these steps to turn on notifications for Microsoft Kaizala mobile apps on your device.
For Samsung Galaxy Grand 2
Step 1: Go to Settings > Battery.
Step 2: Go to App Power Saving > Detail.
Step 3: On the App Power Saving page, make sure it’s turned Off.
Step 1: Go to Settings > ** notification panel & status bar ** > Notifications.
Step 2: Go to Kaizala and make sure it’s On.
Step 1: Go to imanager > App Manager > Autostart Manager, and make sure Kaizala is On.
For One Plus A3003
Step 1: Go to Settings > Apps.
Step 2: Tap the gear icon and then scroll down to App to Auto-Launch.
Step 3: Tap the slider next to Kaizala to turn On notifications for Kaizala.
Step 4: Go to Settings > Apps.
Step 5: Tap the gear icon and then scroll down to the Device option.
Step 6: Tap the Battery option and then tap on the … icon at the top of the screen.
Step 7: Make sure the Aggressive Doze & App Hibernation option is Off.
For Oppo CPH1609
Step 1: Go to Settings > Advanced Settings on your Android device.
Step 2: Tap the Battery option and tap Protected apps.
Step 3: Go to Kaizala and select the option to protect it.
Step 4: Go to Settings and open the apps section. Then go to ** Advanced **.
Step 5: Go to Ignore Battery Optimizations.
Step 6: Go to Kaizala and select the option to protect it.
Step 7: Go to Settings > Battery.
Step 8: Go to Kaizala and turn Off Freeze in background > Automatically optimise when an abnormality is detected.
Step 9: Go to Settings > ** notification panel & status bar ** > Notifications.
Step 10: Go to Kaizala and turn On Notifications and Priority Display.
Step 11: Go to Security Centre App > Privacy Permissions.
Step 12: Go to Startup Manager and make sure Startup in background is turned On.
Microsoft Docs: Troubleshoot Kaizala notifications