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Solved: How do I fix FortiAuthenticator Windows Agent doesn’t show any domain

This article describes why FortiAuthenticator Agent for Microsoft Windows does not display any domain. Under Two Factor Authentication > Configure, no domain is seen. Even Windows 10 client machine is added in domain, FortiAuthenticator Agent for Windows does not display any. The reason is that FortiAuthenticator Windows Agent is installed using a local account, instead …

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Solved: How do I refresh and clear the wad user/group cache on FortiProxy version 7.0.X.

This article describes how to refresh/clear the wad user/group cache on FortiProxy version 7.0.x. As wad maintains its own cache for user & group information. In firmware version 7.0.x, the old command to refresh/clear wad user/group cache doesn’t exist. Step 1: Clear the existing user cache using the below CLI commands: # diagnose wad user …

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Solved: How do I rebuild FFDB database to fix error ‘ffdb_err_msg_print: ret=-4, Error: kernel error’

This article describes how to rebuild the FFDB database in case of error ‘ffdb_err_msg_print: ret=-4, Error: kernel error’. – Kernel error ‘ffdb_err_msg_print: ret=-4, Error: kernel error’ is observed on the FortiGate when there is an issue the FFDB files. This can be verified using the below command: # diagnose debug config-error-log read – It is …

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Solved: How do I configure FortiGate for using FortiManager as local FDS

This article describes how to use FortiManager as local FDS and the configuration needed on FortiGate. Step 1: After enabling service access for FortiGate Updates and Web Filtering on FortiManager interface, there is option to Bind to IP Address. Step 2: If Bind to IP Address is 0.0.0.0/0.0.0.0 (default value), the interface IP will be used …

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[Solved]: How do I fix wireless clients do not receive IP through DHCP from Bridged ssid

This document describes steps to troubleshoot if the clients are not getting IP address from bridged ssid. Check if DHCP is enabled on the vlan interface that is configured as the bridge ssid. If yes, Run the following sniffer command: # diag sniffer packet <interfacename> ‘port 67 or port 68’ 4 0 l </interfacename> In …

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