FortiEDR

Description This article describes how to move collectors in one organization to a different one in the same environment. Scope FortiEDR Central Manager 5.x. Solution Step 1: Log into the FortiEDR Central Manager. Step 2: In the upper left-hand corner of the Central Manager, select the drop-down arrow and change to the Organization to move …

Problem Description This article describes different processes to update the collectors. Scope FortiEDR Manager 5.x. Solution Method 1: Upgrading Collectors by Group. This is the recommended way because. It permits to upgrade the collectors gradually. It is recommended to create an upgrade group and to transfer collectors into that group. Once upgraded, move it back …

This article describes the steps to take when the error ‘Newer version already installed’ is seen when installing new FortiEDR Collector. Upon Installation of new version of FortiEDR Collector an error has occurred. The detailed error message is as below: Newer version already installed. Solution Verify the following: There is no FortiEDR process in task …

This article describes about the error ‘Collectors with a newer version than the Core exists’. Solution In case Collectors are on a newer version than all Cores running this message will appear. How to know if user has the latest version of Core or if there is a newer Core version available for upgrade: In …

This article describes the causes for disconnected collectors (FQA). Questions and Answers Question 1: Is it possible to edit the timeout period for a license to expire? Answer: No. Question 2: Was it detected that an agent had its license expired, but upon power up, it was noted that it was removed from the FortiEDR …