Skip to Content

Solved: How do I fix MAC Address not detected over VPN?

Description

This article describes the behavior where a MAC Address is not detected when a client connects over managed VPN.

This can occur when Agent information is either not received or not processed.

Scope

FortiAC version 8.x, and 9.x.

Solution

Step 1: Ensure the agent traffic is reaching the appliance.

Step 2: If agent the traffic is reaching the appliance, enable debug for Agent communication. In appliance CLI type:

nacdebug –name PersistentAgent true <----- If using Persistent Agent.
nacdebug –name AgentServer true <----- If using Dissolvable Agent.
tail -F /bsc/logs/output.nessus

Step 3: Have client connect.

Step 4: Type Ctrl-C to stop tail.

Step 5: Disable debug:

nacdebug –name PersistentAgent false
nacdebug –name AgentServer false

Step 6: In /bsc/logs/output.nessus output, look for ‘PAConnectionStatus’. There should be messages for the MAC address for the remote user.

    Ads Blocker Image Powered by Code Help Pro

    It looks like you are using an adblocker.

    Ads keep our content free. Please consider supporting us by allowing ads on pupuweb.com