With the wholesale adoption of smart mobile devices and 24/7 mobile connectivity, customer support expectations have grown beyond toll-free numbers and music-on-hold. Communications platform-as-a-service, or CPaaS, can expand the range of capabilities of enterprise customer communications and push the service provider industry into new and exciting areas. In this article you’ll learn: Why enterprises should …

Modern businesses need much more than just a telephone — and even email — for communications: They must give their users the ability to exchange texts and collaborate via audio and, increasingly, video conferences, and to do so from the road. Unified communications and collaboration-as-a-service (UCaaS) providers can capitalize on this need. As the enterprise …

PDFs documents are key to helping law firms store, retrieve and share information. But without a single easy way to automate the creation, management and communication of PDFs, firms face high-cost manual labor. Read this article to learn how ABBYY can help you equip the legal professionals on your staff with a powerful tool to: …

Edge computing is still evolving. This article helps you identify successful deployment and management strategies for any edge environment. Our analysts outline: Key considerations to deploy IT at the edge Qualities for strategic partnerships Essential elements of an effective micro data center solution How a cloud-based architecture simplifies day-to-day management

From hedge fund managers to mutual funds and even private equity managers, alternative data has the power to improve valuation of securities and boost the clarity of the investment process. It enriches the structured data sets already acquired by investment management firms, fueling the potential for information advantage and providing a distinct differentiator in terms …

Today’s CMO is facing a harsh reality: most content fails to perform. With this in mind, how can brands create content that will attract, convert, and retain their audience? In this article, you’ll learn new strategies to create content that performs by optimizing content performance in 3 simple steps: Making the shift to visual and …

Did you know: Web pages are getting bigger in size with images making up a larger portion of the total payload. But your visitors still expect your site to load quickly! Also, your customers expect your content to be fully available and functional from not just a desktop but also from a mobile device. In …

Rather than a lack of choices in security solutions, a major problem in cyber security is an inability to implement mature processes – many organizations lack a defined and repeatable process for selecting, implementing and monitoring the security controls that are most effective against real-world threats. Implementing the Center for Internet Security’s (CIS) Critical Security …

According to Gartner, by 2020, 95% of cloud security issues will be the result of misconfiguration and you can see that businesses face tremendous challenges ahead. As organizations look to migrate applications and data to the cloud, they are realizing that many of their IT staff lack cloud security expertise. The cloud represents a fundamentally …

Agile software development project specifies a group of software development techniques based on constant development, where needs and results derive through collaboration between self constructing cross functional teams. Agile methods or agile approach basically promotes a disciplined project handling process that strengthen frequent inspection and adaptations. Several points are taken into consideration while going through …

You’ve done your research, weighed up all your options, and you’re looking to invest in Symantec CloudSOC and Email Security.cloud for Office 365. Problem is, some stakeholders may assume that Office 365 is already secure enough. Or they may not be aware of how Office 365 security could also be protecting your wider cloud environment. …

According to Gartner, organizations that provide access to a curated catalog of internal and external data assets will derive twice as much business value from their analytics investments by 2020 than those that do not.

Artificial intelligence for IT Operations (AIOps) is widely defined as the result of big data and artificial intelligence (AI) / machine learning (ML). It’s a framework designed to help CIOs master today’s dynamic IT landscape and answer questions such as: Where to place workloads for optimal performance and cost? How to connect apps to infrastructure …

With Microsoft Exchange Server, administrators can choose between two scenarios ensuring email archiving that helps companies to meet a growing number of compliance requirements. The first scenario is to create an additional “In-Place Archive” mailbox or a “Personal Archive” for each user mailbox, in which emails can be transferred either automatically or manually. Alternatively, an …

Today’s 5th generation cyber attacks are the most advanced and destructive the world has seen. They are highly evasive and multi-vector. And, they are succeeding because most businesses are relying on second- and third-generation security systems that are typically composed of non-integrated, detect-only point products. A new approach is needed to ensure companies are secure …