For an SMB a SolarWinds-style software supply-chain attack must be viewed as an existential threat to the business: violating contracts, gravely harming the company’s reputation and client confidence and public valuation. This article outlines 12 key questions to ask your software vendor, including: Do you have a multi-level process in place to analyze and review …
MSP
Many MSP customers are turning to unified communications (UC) services to improve their efficiency and profitability. However, how do you introduce your UC services? As a managed service provider (MSP), the needs of your customers are always changing. Keeping up with new technologies is therefore important for both retaining customers and closing new deals. These …
Sometimes you just can’t get through. You have a perfect solution for your customer and still face numerous objections. Being fully prepared for common ones will give you an edge and maybe even help close the deal right there and then. Every sales process runs into objections from prospects, so you need to be ready …
Many businesses have yet to upgrade their operating systems following the end of support for Windows 7… Microsoft Windows 7 end of support (EOS) was on January 14, 2020; Microsoft will no longer issue security updates for the Windows 7 operating system (OS). Despite the long lead time for this EOS date, many businesses have …
By 2022, less than five percent of applications migrated to a public cloud will move back to an on-premises data center, signaling that the future of business technology lies in the cloud. While of course this is not the case for all workloads, enough businesses are moving to the cloud that MSPs that do embrace …
The transition from the break-fix business model to managed services is a big one. While it comes with endless opportunities for growth and success, it must be tackled strategically. Businesses that undergo this transition will have to be prepared for shifts in sales, marketing, pricing, and operations, but most of all, their mindsets. Read this …
It’s well known that many SMBs lack advanced security expertise. While many have some security tools in place, those tools rarely work together, often provide minimal protection, are not fully deployed or outdated, which creates significant security gaps. MSPs are strategically positioned to help SMBs with their security needs and to take advantage of a …
There are many blogs, articles and whitepapers out there that discuss why you should partner with a Managed Security Services Provider (MSSP). But once you’ve made the decision to partner with a Managed Security Services Provider, what criteria should you consider? To learn more, read the article The Top Five Evaluation Criteria When Selecting an …
Of all the assets that MSPs must successfully manage in order to be profitable, the most important is time. As the MSP marketplace becomes more competitive and margins tighten, MSPs must find a way to reduce costs without diminishing service quality for their clients. Learn how in this new guide on automation. One of the …
Cyber security will undoubtedly be a topic of conversation with clients as the awareness of evolving risk heightens. In this new era of cyber security, it’s your responsibility as an MSP to understand how to successfully navigate the modern landscape and ease your clients’ minds. This article is your guide to effectively communicating with your …
Technology evolves and changes so quickly in this industry, and it can be difficult for managed services providers (MSPs) to stay up to date on the latest tools, trends and best practices. Remote Monitoring and Management (RMM) software allows MSPs to deliver maintenance and repair work on servers, desktops, mobile devices and other endpoints via …
This article is your one-stop shopping resource for all things managed IT services. Inside, you’ll discover the history and evolution of the MSP, the business case for an integrated RMM/NOC partnership, cost-benefit & TCO analysis, what to look for in an RMM/NOC provider, explore various tools and service delivery models designed to help MSPs better-serve …
Cybersecurity incidents are impacting small- to medium- size businesses (SMBs) more and more. According to a survey conducted by the 2112 Group, whether a channel partner calls itself a value added reseller (VAR) or managed service provider (MSP), managed services represent a significant and strategic piece of their overall operations, value proposition and revenue and …
