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Microsoft Customer Voice abuse

Updated on 2022-11-09: Microsoft Customer Voice abuse

Dynamics 365 Customer Voice, a Microsoft product used to gain feedback from customers via phone, is being abused for phishing operations. Avanan reports that phishing emails containing voice messages recorded via this service are being used to lure users to phishing sites that capture their credentials for various online services. Read more:


A new malicious campaign has been abusing Microsoft Dynamics 365 customer voice to send phishing links and pilfer credentials from the victims, warned Avanan. Read more: Abusing Microsoft Customer Voice to Send Phishing Links

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