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Microsoft Cloud (Microsoft 365 Apps and Services) was down for hours on July 21, 2022

A quick note to readers: If you had problems accessing Microsoft’s cloud services like OneDrive, SharePoint Online, Skype for Business, Office for The Web, or the complete Microsoft 365 suite this morning (July 21, 2022), you weren’t alone. There was a major disruption in the Microsoft Cloud.

Some readers reported issues with OneDrive:

Good morning Mr. Born.

Just as an info.

OneDrive is completely dead at the moment.

It is not possible to log in.

Nothing is registered in the operating system.

About Internet of Win goes nothing, also not about smartphone (Android).

The MS account is not locked!

Also, the blog reader provided a screenshot by mail at 8:55, which indicated a malfunction of the Microsoft Cloud.

Also blog reader provided screenshot by mail at 8:55, which indicated a malfunction of the Microsoft Cloud.

A quick query on German allestoerungen.de (or downdetector) regarding OneDrive confirms that there was a Microsoft service disruption today, July 21, 2022, but it seems to have been resolved (I can access OneDrive now).

OneDrive service outage reports at allestoerungen.de

On Twitter, @MSFT365Status, confirms the outage and keeps users informed in subsequent tweets.

On Twitter, @MSFT365Status, confirms the outage and keeps users informed in subsequent tweets.

Below are the status messages from the admin portal, which I attach below for your information. The messages show that the disruption already began the night, but was reflected in Europe only in the early morning on allestoerungen.de.

Published Time: 21.07.2022 08:20:24
Title: Users may be unable to use multiple Microsoft 365 services
User Impact: Users may be unable to use multiple Microsoft 365 services.
More info: Users may be experiencing one or more of the following issues. Additional features or functionality may also be impacted.
– Microsoft Teams (Access, chat, and meetings)
– Exchange Online (Delays sending mail)
– Microsoft 365 Admin center (Inability to access)
– Microsoft Word within multiple services (Inability to load)
– Microsoft Forms (Inability to use via Teams)
– Microsoft Graph API (Any service relying on this API may be affected)
– Office Online (Microsoft Word access issues)
– SharePoint Online (Microsoft Word access issues)
– Project Online (Inability to access)
– PowerPlatform and PowerAutomate (Inability to create an environment with a database)
– Autopatches within Microsoft Managed Desktop
– Yammer (Impact to Yammer experiments)
– Windows 365 (Unable to provision Cloud PCs)
Current status: We’re addressing any residual impact related to this event. In parallel, we are adding additional infrastructure to ensure the stability of the service as traffic returns to normal levels. Additionally, we are monitoring for any signs of failure until we’re confident that all functions of the service are fully recovered.
Scope of impact: This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
Start time: Thursday, July 21, 2022, at 1:14 AM UTC
Root cause: A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.
Next update by: Thursday, July 21, 2022, at 8:30 AM UTC

Published Time: 21.07.2022 07:36:57
Title: Users may be unable to use multiple Microsoft 365 services
User Impact: Users may be unable to use multiple Microsoft 365 services.
More info: Users may be experiencing one or more of the following issues. Additional features or functionality may also be impacted.
– Microsoft Teams (Access, chat, and meetings)
– Exchange Online (Delays sending mail)
– Microsoft 365 Admin center (Inability to access)
– Microsoft Word within multiple services (Inability to load)
– Microsoft Forms (Inability to use via Teams)
– Microsoft Graph API (Any service relying on this API may be affected)
– Office Online (Microsoft Word access issues)
– SharePoint Online (Microsoft Word access issues)
– Project Online (Inability to access)
– PowerPlatform and PowerAutomate (Inability to create an environment with a database)
– Autopatches within Microsoft Managed Desktop
– Yammer (Impact to Yammer experiments)
– Windows 365 (Unable to provision Cloud PCs)
Current status: A large portion of the affected services have recovered; however, our telemetry indicates that a portion of users may continue to experience issues utilizing some features. We’re performing targeted actions to address the impact that persists.
Scope of impact: This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
Root cause: A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.

Next update by: Thursday, July 21, 2022, at 6:30 AM UTC
Published Time: 21.07.2022 06:32:12
Title: Users may be unable to use multiple Microsoft 365 services
User Impact: Users may be unable to use multiple Microsoft 365 services.
More info: Users may be experiencing one or more of the following issues. Additional features or functionality may also be impacted.
– Microsoft Teams (Access, chat, and meetings)
– Exchange Online (Delays sending mail)
– Microsoft 365 Admin center (Inability to access)
– Microsoft Word within multiple services (Inability to load)
– Microsoft Graph API (Any service relying on this API may be affected)
– Office Online (Microsoft Word access issues)
– SharePoint Online (Microsoft Word access issues)
– Project Online (Inability to access)
– PowerPlatform and PowerAutomate (Inability to create an environment with a database)
– Autopatches within Microsoft Managed Desktop
– Yammer (Impact to Yammer experiments)
– Windows 365 (Unable to provision Cloud PCs)
Current status: We’re observing continued improvement for a majority of the functions within the Microsoft 365 apps. We’re focused on the areas that have not recovered and are taking action to restore service at the highest priority.
Scope of impact: This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
Root cause: A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.
Next update by: Thursday, July 21, 2022, at 6:00 AM UTC
Published Time: 21.07.2022 06:14:59
We’re receiving many reports that users are able to access various Microsoft 365 services, and many functions are beginning to recover. We’re continuing work to fully restore the service at our highest priority.
This quick update is designed to give the latest information on this issue.
Published Time: 21.07.2022 05:46:02
Title: Users may be unable to use multiple Microsoft 365 services
User Impact: Users may be unable to use multiple Microsoft 365 services.
More info: Users may experience issues accessing or using features within the following Microsoft 365 services:
– Microsoft Teams
– Microsoft 365 Admin center
– Microsoft Word within multiple services
– Office Online
– SharePoint Online
– Project Online
– PowerPlatform and PowerAutomate
– Autopatches within Microsoft Managed Desktop
– Yammer
– Windows 365
Current status: We’ve taken action to reroute a portion of traffic in an effort to provide some relief. We anticipate that some users may be able to utilize various Microsoft 365 apps or functions.
Scope of impact: This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
Root cause: A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.
Next update by: Thursday, July 21, 2022, at 5:00 AM UTC
Published Time: 21.07.2022 05:39:59
We’re rerouting Microsoft 365 service traffic to an alternate region in an effort to provide some relief and potentially restore some functionality to the service.
This quick update is designed to give the latest information on this issue.

Published Time: 21.07.2022 05:34:50
Title: Users may be unable to use multiple Microsoft 365 services
User Impact: Users may be unable to use multiple Microsoft 365 services.
More info: Users may experience issues accessing or using features within the following Microsoft 365 services:
– Microsoft Teams
– Microsoft Word within multiple services
– Office Online
– SharePoint Online
– Microsoft Managed Desktop
Current status: This post is related to an ongoing Microsoft Teams issue under TM402718, that we believe may have downstream impact on the service listed above. We’re currently investigating the full scope of impact. Our investigation has determined that a recent deployment contained a broken connection to an internal storage service. We’re working to direct traffic to a healthy service to remediate the impact. In parallel, we’re exploring other options to mitigate impact as quickly as possible.
Scope of impact: This issue may potentially affect any user attempting to utilize any of the listed Microsoft 365 services.
Root cause: A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.
Next update by: Thursday, July 21, 2022, at 4:30 AM UTC

Reference

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