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MC477011: Microsoft 365 Admin Center: New Adoption Score People Experience Capabilities in public preview –Group-Level Aggregates

Adoption Score now includes Group-level aggregates for communication, mobility, collaboration and meetings experiences, and organizational messages are being added to selected Adoption Score people experiences within the Microsoft 365 admin center for preview.

This message is associated with Microsoft 365 Roadmap ID 98166, 100710 and 98163.

Organizational messages for selected people experience categories in Adoption Score will enable IT admins to help users understand how to get more from Microsoft 365 using targeted in-product notifications. We will be releasing new organizational messages for Communication and Content Collaboration experiences, backed by Microsoft’s commitment to user level privacy.

We are adding group level aggregates to Adoption Score people experiences for Meetings and Teamwork. Group information can be viewed across five Azure Active Directory attributes – Company, Department, Country, State and City. For group level aggregate information to be displayed, the capability must be enabled by a Global Administrator and a minimum of 10 users must be included in a group to ensure that individual users cannot be tracked.

We are adding group level aggregates to Adoption Score people experiences across Communication, Content Collaboration and Mobility. Group information can be viewed across five Azure Active Directory attributes- Company, Department, Country, State and City. For group level aggregate information to be displayed, the capability must be enabled by a Global Administrator and a minimum of 10 users must be included in a group to ensure that individual users cannot be tracked.

MC477011: Microsoft 365 Admin Center: New Adoption Score People Experience Capabilities in public preview –Group-Level Aggregates

When this will happen

Targeted release: Rollout will begin in late November and is expected to be complete by mid-December.

Standard release: Rollout will begin in January and is expected to be complete by mid-February.

How this will affect your organization

Group-level aggregates

Group-level aggregates

Group-level aggregates help to improve transparency on which areas of an organization are adopting recommended practices with Microsoft 365. Group-level aggregates are being added to Communication, Content collaboration, Meetings, and Mobility people experiences, with support for Teamwork to follow.

Group-level aggregates enable IT admins and adoption specialists to filter by five Azure Active Directory attributes – Company, Department, Country, State and City –The example screenshot below shows how the communication score has been filtered by department, showing how results can be compared to your organization and the overall peer benchmark.

Organizational Messages

Organizational Messages

To help IT admins and adoption specialists take action on both group and organizational insights, we are adding organizational messages to selected Adoption Score people experiences. Organizational messages enable IT admins to deliver clear, actionable messages in product and in a targeted way, while maintaining user-level privacy.

Organizational messages in Adoption Score use targeted, templatized in-product notifications to advise on Microsoft 365 recommended practices based on Adoption Score insights.

Organizational messages in Adoption Score use targeted, templatized in-product notifications to advise on Microsoft 365 recommended practices based on Adoption Score insights.

Group-level Aggregates and Organizational Messages are optional experiences. Organizational messages can be enabled by either a Global Administrator or Organizational Messages Writer- role in the Microsoft 365 admin center before it can be used. Group-level Aggregates can only be enabled by a Global Administrator.

As part of our ongoing commitment to user level privacy, Group-level Aggregates require a minimum of 10 users must be included in a group so that individual user data cannot be tracked.

For organizational messages, access to who can create and administer organizational messages to users will be protected by role-based access controls. Organizational messages only target users in a group or organization that can benefit from guidance on the recommended practice, while anonymizing who receives the message. This privacy-first approach means that admins can take action, but no one who uses Adoption Score can see individual usernames or behavior. For added support, a new Organizational Messages Writer role is now available to create and configure in product messages to end users.

What you need to do to prepare

For more information on the Organizational Messages Writer role, please review the supporting documentation here. To view more detailed information on organizational messages visit here.

To understand more about group-level aggregates or managing the Adoption Score experience, review this documentation.

Feel free to learn more reading our blog page.

Message ID: MC477011
Published: 2022-12-01
Updated: 2022-12-01
Product(s): Microsoft 365 Admin Center
Cloud instance(s): Worldwide (Standard Multi-Tenant)
Platform(s): Web

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