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MC458663: Updating OneDrive for Business end users ability to create service requests directly

The ability of OneDrive users to contact Microsoft directly in the form of support requests will be retired before the end of the calendar year 2022.

MC458663: Updating OneDrive for Business end users ability to create service requests directly

Only an administrator will be able to open a support request with Microsoft.

We will continue to ramp up our efforts in communication with end users from in product feedback and the Feedback portal.

When this will happen

We will begin rolling out in early-December and expect to complete it by late December.

Message ID: MC458663
Published: 2022-11-08
Updated: 2022-11-08
Product: Microsoft 365 admin center, OneDrive
Platform: Android, iOS, Mac, World tenant

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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