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MC455889: Microsoft 365 Support Integration with ServiceNow Virtual Agent

The Microsoft 365 support integration app for ServiceNow can now work with ServiceNow Virtual Agent. This will bring Microsoft self-help services to end-users requesting support through the ServiceNow Virtual Agent chat experience.

MC455889: Microsoft 365 Support Integration with ServiceNow Virtual Agent

When this will happen

The Microsoft support integration app for ServiceNow is available now in the ServiceNow Store.

Message ID: MC455889
Published: 2022-11-05
Updated: 2022-11-05
Product: Microsoft 365 Apps, Microsoft 365 suite
Platform: Online, World tenant
Change type: Feature update, Admin impact

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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