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MC455195: Net Promoter Score (NPS) Sentiment Insights Per Topic Available to IT Administrators

To empower IT Admins like you, the Net Promoter Score (NPS) survey insights dashboard released a new feature under the sentiment section.

With this new feature, you will be able to identify the sentiment that is associated to each topic available. The sentiment is calculated for each NPS feedback comment and tied to a specific topic. With this new addition, you can discover what are the trending topics your users are talking about and understand the feeling they are experiencing regarding that specific topic.

This message is associated with Microsoft 365 Roadmap ID 90493.

The sentiment per topic feature in the NPS survey insight dashboard will help IT admins like you to obtain actionable sentiment insights per specific topics derived from Microsoft NPS surveys as responded by your users.

MC455195: Net Promoter Score (NPS) Sentiment Insights Per Topic Available to IT Administrators

When this will happen

We will begin rolling this out to Private Preview in early November and expect to be fully rolled out by late November.

How this will affect your organization

With the new sentiment per topic feature on the NPS survey insights dashboard you will be able to:

  • Identify the sentiment for each topic
  • Three sentiments are available: Positive, Negative, Other
  • Topics available: Change Management, Collaboration, Complexity, Navigation, Performance, Reliability, User Education, Value

To access the sentiment per topic insights, go to Microsoft 365 Admin Center (Health > Product feedback > NPS survey insights tab)

What you need to do to prepare

You may want to consider updating your training and documentation as appropriate. For more information, please visit this page (Microsoft product NPS feedback and insights for your organization)

For questions or feedback related to NPS survey insights, contact us at [email protected].

Message ID: MC455195
Published: 2022-11-02
Updated: 2022-11-02
Product: Microsoft 365 admin center, Microsoft 365 Apps, Microsoft 365 suite
Cloud instance(s): Worldwide (Standard Multi-Tenant)
Platform(s): Education, US Instances, Web, World tenant
Status: Rolling out
Change type: New feature, Admin impact

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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