Updated November 3, 2022: We have updated the post with a link to additional information. Thank you for your patience.
Updated October 17, 2022: We have updated the content below to show as intended. Thank you for your patience.
An automatic browser screen will now launch for users when an incoming PSTN call is accepted in Microsoft Teams. The browser screen will display relevant information to the user (CRM data, case data, etc.).
This message is associated with Microsoft 365 Roadmap ID 98054.
Admins can enable policy so that on acceptance of a PSTN call, an automatic browser launch can happen alongside Teams, displaying relevant information (CRM data, case data, etc.) to the user.
When this will happen
WW and GCC: We will begin rolling out in early November and expect rollout to be completed by late November.
GCCH and DoD: We will begin rolling out in December.
How this will affect your organization
In Teams Admin Center, under Voice – Policies, admins can enable automatic launch of a web app or URL for their users and specify the app/page to launch, passing the caller ID (phone number) to the selected URL or web app. Admins can also assign policies so that only specific users have access to this capability.
Users will now see a browser launch automatically with relevant information including CRM data, case data, etc. when an incoming PSTN call on Microsoft Teams is accepted.
Users can turn off the automatic launch in the user settings (call section).
The browser screen will not pop out if:
- Policy is disabled in the Teams Admin Center
- Teams user turns off the capability in the user setting
- It’s not PSTN incoming call
- It’s an anonymous PSTN call
- The call is declined by Teams user
What you need to do to prepare
We recommend admins test the target web application and understand how a PSTN number search works with the application.
Message ID: MC445202
Cloud instance(s): DoD, GCC High, Worldwide (Standard Multi-Tenant), GCC
Platform(s): US Instances, Web, Windows Desktop, World tenant