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MC439275: Microsoft Teams Detailed Call History Feature Update

Updated December 15, 2022: We have updated the rollout timeline below. Thank you for your patience.

Updated September 28, 2022: We have updated the rollout timeline below. Thank you for your patience.

Users will now get a more comprehensive view into whether calls were transferred or forwarded in Microsoft Teams’ call history.

This message is associated with Microsoft 365 Roadmap ID 98455.

Get a more comprehensive view into whether calls were transferred or forwarded, how group calls arrived and were controlled once received.

MC439275: Microsoft Teams Detailed Call History Feature Update

Get a more comprehensive view into whether calls were transferred or forwarded, how group calls arrived and were controlled once received.

When this will happen

  • General Availability: We will begin rollout in mid-October (previously late September) and expect rollout to be completed by late October (previously mid-October).
  • Government Clouds: Rollout will begin in late October and is expected to be completed by mid-January 2023 (previously early December).

How this will affect your organization

When users go into their call history in Teams, they will now see group calls, transferred calls, and forwarded calls. There will be no impact to user workflow when this feature rolls out.

When users go into their call history in Teams, they will now see group calls, transferred calls, and forwarded calls. There will be no impact to user workflow when this feature rolls out.

What you need to do to prepare

Please check for updates once feature has been released.

Message ID: MC439275
Published: 2022-09-26
Updated: 2022-12-15
Cloud instance(s): GCC, Worldwide (Standard Multi-Tenant), DoD, GCC High
Platform(s): US Instances, Windows Desktop, World tenant

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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