We are continuing to expand the information that we deliver to Knowledge Managers to better equip them to manage Viva Topics knowledge networks. As part of this process, we have added two new columns in the Manage Topics view: Topic Score and Org Topic Score.
When this will happen
We have begun rolling out this feature and users should see the update.
How this will affect your organization
This update adds two new columns in the Manage Topics view: The Topic Score and the Org Topic Score. The Org Topic Score is a measure of how complete and high quality the information is associated with a topic before applying permission trimming. The Topic Score is the same score, but accounts for the files/resources that the current user has permissions to view. Used in combination, the Knowledge Manager can focus their efforts on publishing high quality topics and focusing on topics where their access allows them to see a more comprehensive view of the topic.
What you need to do to prepare
You may want to notify your customers and update any relevant training documentation as appropriate.
Message ID: MC431204
Published: 15 September 2022
Updated: 15 September 2022
Platform: World tenant
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
