Microsoft Teams users can now play music to callers on hold when a call transfer is initiated. This feature ensures that music can be played to caller on hold when call transfer is initiated, feature applies to 1-1 VoIP and PSTN calls.
This message is associated with Microsoft 365 Roadmap ID 98431.
Music can be played to callers on hold when a call transfer is initiated.
When this will happen
We will begin rolling out mid-September and expect to complete rollout by late September.
How this will affect your organization
There is no change for users as this feature will take place automatically. This feature will be applied to 1:1 VoIP and PSTN calls transferred.
What you need to do to prepare
There is no action required to prepare for this change. You may want to notify your users and update training documentation as appropriate.
Message ID: MC429466
Published: 12 September 2022
Updated: 12 September 2022
Cloud instance(s): Worldwide (Standard Multi-Tenant), GCC
Platform(s): Mac, US Instances, Web, Windows Desktop, World tenant
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
