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MC424411: Microsoft 365 admin center: New format for service health notification emails

Microsoft updating the subject line and body of service health notification emails to make it easier for you to grasp key information quickly.

Here are the specific changes to the emails:

We're updating the subject line and body of service health notification emails to make it easier for you to grasp key information quickly.

This message is associated with Microsoft 365 Roadmap ID 98133.

We’re updating the subject and heading of service health emails to make it easier to grasp key information quickly. Instead of the generic subject line “M365 Service Health Notification” we’ll include the incident ID and affected product in the subject line. The heading of email will be changed from “[Product name] Service Health Notification” to the title of the issue.

When will this change roll out

Standard Release: We will begin rolling out in late September 2022 and expect to complete by early October 2022.

How this will affect your organization

If you have automated systems that parse these emails, you may need to update them to recognize the new subject line and email structure.

What you need to do to prepare

Update any systems that do automatic processing of service health emails.

Message ID: MC424411
Published: 01 September 2022
Updated: 01 September 2022
Platform: Web, World tenant

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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