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MC390002: SMS notifications for booking appointments in UK

This message is a replacement for MC363216. The content below is the same.

We are enabling SMS notifications in UK region. With this roll out SMS notifications can now be sent to the person booked for an appointment scheduled through the Bookings web app or Bookings app in Teams or via the self-serve booking page. Additionally, the SMS will include the Teams meeting link for virtual booking appointments. A valid UK phone number is required to send SMS texts to attendees.

Note: We will be providing unlimited SMS notifications through a promotion period for customers with Bookings licenses extended till September 30th, 2022. As we get closer to the end of the promotion period, we will provide additional details on licensing requirements. Customers can reach out to Account team and Business desk to receive pricing details for post promo period.

This message is associated with Microsoft 365 Roadmap ID 94116.

SMS confirmations and reminders with Teams meeting link for virtual appointments created from Bookings app in Teams.

MC390002: SMS notifications for booking appointments in UK

When this will happen

The feature will begin rolling out in late May (previously late April) and expect to complete in early June (previously early May).

How this will affect your organization

With this feature release, admins for a Bookings calendar, using either the Bookings app in Teams or the Bookings web app, will see a new configuration available in the Appointment types (Services) settings page to enable SMS notifications for appointments. This setting will be off by default but can be turned on by going to Settings > Appointment type.

Note: When this configuration is enabled, SMS notifications will be sent to attendees with details about the appointment. Attendees can opt out of receiving further SMS updates by replying STOP to the sender. To better understand SMS notification usage, admins will have access to SMS reports and tiles in the Teams Admin Center (TAC).

Detailed reports include key data such as time/date sent, origin number, message type, event type, delivery status and indicators to monitor consumption.

What you need to do to prepare

Educate your Bookings calendar admins about how to turn SMS off for a Bookings calendar. To turn off SMS messaging, they will need to navigate to the Bookings settings and turn off the configuration for each Appointment Type. Additional information for managing Bookings: When this change takes effect, you will need to verify that “Allow Microsoft Bookings” is set for the experience you prefer.

To allow all of your users access to Bookings, there is no action required. This is the default. If you would like to limit access to Bookings to individual users, you can utilize a group policy for full app access or use a Mailbox Policy (via PowerShell) to grant specific users the ability to create Bookings pages.

Message ID: MC390002
Published: 07 June 2022
Updated: 07 June 2022

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