Updated November 9, 2022: We have updated the rollout timeline below. Thank you for your patience.
Updated September 14, 2022: We have updated the rollout timeline below. Thank you for your patience.
Updated August 2, 2022: We have updated the rollout timeline below. Thank you for your patience.
Updated July 7, 2022: We have updated the rollout timeline below. Thank you for your patience.
Call queue agents can now place calls from the Calls app using a call queue phone number, defined in resource account, as their caller ID. This ensures the call is properly identified by the recipient and that the call back number is the call queue number rather than the agent’s personal line. This message is associated with Microsoft 365 Roadmap ID 86992.
When this will happen
Table of Contents
We will begin rolling out in early June and complete rollout by late January (previously late October).
How this will affect your organization
You can assign outbound caller ID numbers for agents by specifying one or more resource accounts with a phone number. Agents can select which outbound caller ID number to use with each outbound call they make.
What you need to do to prepare
The resource account used for calling ID purposes must have a Microsoft Teams Phone System Virtual User license and one of the following assigned:
- A Calling Plan license and a phone number assigned
- An Operator Connect phone number assigned
- An online voice routing policy (phone number assignment is optional when using Direct Routing)
Learn More
Message ID: MC387640
Published: 02 June 2022
Updated: 09 November 2022
Product: Teams
Platform: Online, US Instances, Windows Desktop, World tenant
Status: Rolling out
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
