You can now access insights such as Net promoter score (NPS) volume which includes comments per month and Net promoter score (NPS) volume by channel derived from Microsoft Net Promoter Score (NPS) surveys as answered by your users.
In the admin center, go to Health > Product feedback > NPS survey insights.
The Net promoter score (NPS) survey insights dashboard will continue with the following analytical tools and pivots for further analysis:
- Artificial Intelligence – powered categorization of feedback verbatim “Top topics”
- Sentiment models that compute sentiment insights per month, app, and platform.
- NPS monthly volume trend for the last 12 months
- Able to identify passives, promoters, and detractors
- NPS volume per platform and NPS volume per app
When this will happen
Table of Contents
New visualizations expected to begin rolling out in early May and complete by mid-May
How this will affect your organization
New visualizations based on the Net promoter score (NPS) data will be available for analysis or reporting.
What you need to do to prepare
You may consider updating your training and documentation as appropriate.
Learn more
Message ID: MC376246
Published: 06 May 2022
Updated: 06 May 2022
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
