Updated April 26, 2022: We have updated the content below for clarity. Thank you for your feedback.
Net Promoter Score (NPS) survey insights is an AI-driven dashboard available in Microsoft 365 Admin Center (Health > Product feedback > NPS survey insights tab). This feature has been helping Admins like you to obtain actionable insights derived from Microsoft NPS surveys as responded by your users.
Based on your feedback, we are introducing a new feature that identifies the sentiment for each NPS verbatim feedback, so that you can learn what your users are feeling regarding Microsoft 365 products.
This message is associated with Microsoft 365 Roadmap ID 93241.
NPS survey insights is an AI driven dashboard that helps to obtain actionable insights derived from Microsoft NPS surveys as responded by your users.
When this will happen
Table of Contents
We will begin rolling this out in late April and expect to complete by early May.
How this will affect your organization
With this change sentiment labels such as “Positive”, “Negative” and “Other” are assigned to the NPS verbatim feedback.
With the sentiment feature on the NPS survey insights dashboard you will be able to:
- Visualize sentiment trend for the last 12 months based on the NPS verbatim.
- Identify sentiment per app and platform.
Sentiment Description Example Positive Comments that contain satisfactory emotions or experiences. “I love how Word allows me to check my grammar while drafting my documents” Negative Verbatim that include dissatisfactory reactions or events. “Sometimes the system hangs or freezes. Other Refers to feedback that comes from a source that can’t be classified as Positive or Negative (i.e., issues, suggestions, neutral, etc.). “It would be great if you could add more icons to the feature”
What you need to do to prepare
You may consider updating your training and documentation as appropriate.
Learn more
Message ID: MC363214
Published: 22 April 2022
Updated: 26 April 2022
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
