To improve the data quality of MarkAsRead we made some changes to how reads are counted. Previously, reads were counted multiple times and with this change reads are counted when an item’s status changes from Unread to Read. This change was rolled out late last year and we apologize for not communicating about it sooner.
When this will happen
This change has been rolled out.
How this will affect your organization
As a result of this change you may have noticed a drop in the volume for MarkAsRead. This is expected as reads are now only counted when an item’s status changes from Unread to Read.
What you need to do to prepare
You may consider updating training and documentation as appropriate.
Message ID: MC348259
Published: 29 March 2022
Updated: 29 March 2022
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
