To improve the data quality of MarkAsRead we made some changes to how reads are counted. Previously, reads were counted multiple times and with this change reads are counted when an item’s status changes from Unread to Read. This change was rolled out late last year and we apologize for not communicating about it sooner.
When this will happen
This change has been rolled out.
How this will affect your organization
As a result of this change you may have noticed a drop in the volume for MarkAsRead. This is expected as reads are now only counted when an item’s status changes from Unread to Read.
What you need to do to prepare
You may consider updating training and documentation as appropriate.
Message ID: MC348259
Published: 29 March 2022
Updated: 29 March 2022
