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MC343429: Music on Hold for 1:1 VoIP calls

Updated March 31, 2022: We have updated the rollout timeline below. Thank you for your patience.

Music on Hold for 1:1 VoIP calls will play music to callers while on hold, ensuring that the caller knows that the call is still active.

MC343429: Music on Hold for 1:1 VoIP calls

Feature will apply to 1:1 call hold and consult then transfer hold for VOIP calls

  • Blind transfer is not in scope.

Affected workloads

  • Microsoft Teams

When this will happen

Rollout We will begin rolling this out in late March and expect to complete rollout mid-April (previously early April).

How this will affect your organization

No impact on tenant admin or end user, music will play be default when call goes on hold.

Note: This feature is currently available for 1:1 PSTN calls.

What you need to do to prepare

You might want to notify your users about this change and update your training and documentation as appropriate.

Message ID: MC343429
Published: 16 March 2022
Updated: 31 March 2022
Major change: False

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