Updated March 31, 2022: We have updated the rollout timeline below. Thank you for your patience.
Music on Hold for 1:1 VoIP calls will play music to callers while on hold, ensuring that the caller knows that the call is still active.
Feature will apply to 1:1 call hold and consult then transfer hold for VOIP calls
- Blind transfer is not in scope.
- Microsoft Teams
When this will happen
Rollout We will begin rolling this out in late March and expect to complete rollout mid-April (previously early April).
How this will affect your organization
No impact on tenant admin or end user, music will play be default when call goes on hold.
Note: This feature is currently available for 1:1 PSTN calls.
What you need to do to prepare
You might want to notify your users about this change and update your training and documentation as appropriate.
Message ID: MC343429
Published: 16 March 2022
Updated: 31 March 2022
Major change: False