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MC338709: Microsoft 365 support integration with ServiceNow

The Microsoft support integration app for ServiceNow introduces key features, such as viewing service health incidents, access to recommended solutions, and the ability to escalate directly to Microsoft support all from within your ServiceNow environment. This allows you to integrate Microsoft help, support, and service health with your ServiceNow instances.

MC338709: Microsoft 365 support integration with ServiceNow

Affected Workloads

  • Microsoft 365 suite
  • Microsoft 365 Apps

When this will happen

The Microsoft support integration app for ServiceNow is available now in the ServiceNow Store.

How this will affect your organization

By installing the Microsoft 365 support integration app in your ServiceNow instance, you will gain access to Microsoft support features directly within your ServiceNow window.

What you need to do to prepare

You can request the Microsoft 365 support integration app from the ServiceNow Store. Once approved, the app will guide you through the installation process. For additional information, please refer to the online documentation.

Message ID: MC338709
Published: 04 March 2022
Updated: 04 March 2022
Major Change: False
#NewFeature #UserImpact #Microsoft365 #ServiceNow
Stay Informed

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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