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MC335614: Microsoft 365 admin center: Creating more granular email notifications for Service issues

Updated May 10, 2022: We have updated the rollout timeline below. Thank you for your patience.

Updated April 01, 2022: We have updated the rollout timeline below. Thank you for your patience.

We are adding the ability to subscribe to separate email notifications for the different types of service issues that show up on the Service Health dashboard. Currently admins can enroll in email notifications for incidents and advisories, we are adding additional granularity for admins to subscribe to Microsoft service issues and issues occurring within your organization that require admin action. This message is associated with Microsoft 365 Roadmap ID 91627.

MC335614: Microsoft 365 admin center: Creating more granular email notifications for Service issues

When this will happen

This feature will start rolling out in late February and we expect the rollout to be completed by mid-May (previously late April).

How this will affect your organization

Admins will now have greater granularity of the email notifications they receive based on the type of issue within in the Service Health Dashboard. If your tenant is eligible, you will now see the following options to include these issue types for email notifications:

  • Incidents
  • Advisories
  • Issues in your environment that require action (New)
  • Issues with priority accounts (New)

If you are currently subscribed to receive either Incidents or Advisories you will automatically be subscribed to the two new options automatically as to not disrupt any notifications you currently receive.

If you are currently subscribed to receive either Incidents or Advisories you will automatically be subscribed to the two new options automatically as to not disrupt any notifications you currently receive.

What you need to do to prepare

No specific action required. You can learn more about these types of issues here: Exchange Online monitoring for Microsoft 365.

Message ID: MC335614
Published: 24 February 2022
Updated: 10 May 2022

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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