Skip to Content

MC332705: Microsoft Stream: Report a playback issue to Microsoft in player Help experience

By: Author Alex Lim

Posted on Last updated:

Home > MC332705: Microsoft Stream: Report a playback issue to Microsoft in player Help experience

Updated May 23, 2022: We have updated the rollout timeline below. Thank you for your patience.

Updated April 14, 2022: We have updated the rollout timeline below. Thank you for your patience.

The web player for audio & video files that are stored in OneDrive and SharePoint (including when those files are embedded in Teams, Yammer, and SharePoint web parts) is updated with a new feature called Help. This entry point allows users with to report technical playback issues on video/audio files to Microsoft. The Help feature also provides links to public end user help documentation for the player. This message is associated with Microsoft 365 Roadmap ID: 88932.

This feature enables users with permissions to Microsoft Feedback to report technical issues to Microsoft on a video they’re playing and allows all users to access public help documentation about the video player from the same entry point.

When will this happen

We plan to start rolling out this feature to Targeted Release in mid-February and expect to complete for Standard release in late June (previously early May).

How this affects your organization

Users will be able to see and interact with Help for all OneDrive for Business and SharePoint video and audio files. Only users who are enabled to provide Microsoft feedback will be able to see and have the ability to report a playback issue.

Users will be able to see and interact with Help for all OneDrive for Business and SharePoint video and audio files.

Only users who are enabled to provide Microsoft feedback will be able to see and have the ability to report a playback issue.

What you need to do to prepare

You may consider updating your training and documentation as appropriate.

Note: Some users may see this feature before other users within your organization.

Learn more Microsoft feedback

Message ID: MC332705
Published: 14 February 2022
Updated: 23 May 2022
Effective: 4 April 4 2022

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

    Ads Blocker Image Powered by Code Help Pro

    Your Support Matters...

    We run an independent site that is committed to delivering valuable content, but it comes with its challenges. Many of our readers use ad blockers, causing our advertising revenue to decline. Unlike some websites, we have not implemented paywalls to restrict access. Your support can make a significant difference. If you find this website useful and choose to support us, it would greatly secure our future. We appreciate your help. If you are currently using an ad blocker, please consider disabling it for our site. Thank you for your understanding and support.