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MC332705: Microsoft Stream: Report a playback issue to Microsoft in player Help experience

Updated May 23, 2022: We have updated the rollout timeline below. Thank you for your patience.

Updated April 14, 2022: We have updated the rollout timeline below. Thank you for your patience.

The web player for audio & video files that are stored in OneDrive and SharePoint (including when those files are embedded in Teams, Yammer, and SharePoint web parts) is updated with a new feature called Help. This entry point allows users with to report technical playback issues on video/audio files to Microsoft. The Help feature also provides links to public end user help documentation for the player. This message is associated with Microsoft 365 Roadmap ID: 88932.

This feature enables users with permissions to Microsoft Feedback to report technical issues to Microsoft on a video they’re playing and allows all users to access public help documentation about the video player from the same entry point.

When will this happen

We plan to start rolling out this feature to Targeted Release in mid-February and expect to complete for Standard release in late June (previously early May).

How this affects your organization

Users will be able to see and interact with Help for all OneDrive for Business and SharePoint video and audio files. Only users who are enabled to provide Microsoft feedback will be able to see and have the ability to report a playback issue.

Users will be able to see and interact with Help for all OneDrive for Business and SharePoint video and audio files.

Only users who are enabled to provide Microsoft feedback will be able to see and have the ability to report a playback issue.

What you need to do to prepare

You may consider updating your training and documentation as appropriate.

Note: Some users may see this feature before other users within your organization.

Learn more Microsoft feedback

Message ID: MC332705
Published: 14 February 2022
Updated: 23 May 2022
Effective: 4 April 4 2022

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