When assigning a Windows 365 license on your tenant for the first time, a system account is automatically created in Azure Active Directory. We have updated the name for the system account, it was previously called CloudPCBPRT and will show as Windows 365 BPRT Permanent User.
How this will affect your organization
This change will be visible within the next 7 days. It is important that you do not delete this account or make any changes to it (such as changing the name or UPN). If the system account is deleted or modified, the setup will fail. This system account ensures a smooth setup process and does not have any write capabilities or access to your organization beyond the scoped service capabilities of Windows 365 Business. If the Windows 365 BPRT Permanent User system account is missing or if any changes were made to it, login to windows365.microsoft.com with an account that has a Windows 365 Business license assigned. This action will generate a new Azure Active Directory Windows 365 BPRT Permanent User system account within 12 hours. If the account does not automatically restore itself after 12 hours, please open a request with support.
What you need to do to prepare
No action is required at this time. Read the above information to understand the change, you may also reference the documentation as needed for your organization.
Message ID: MC281127
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
