MC280290: Microsoft Teams: Dynamic Emergency Calling e911 for US Work From Home (WFH) users

Dynamic e911 provides the ability to dynamically detect a Teams user’s location for emergency calling. Today, e911 is available for users in admin configured locations on enterprise networks only. With this new feature, we will extend the capability to users working remotely from other dynamic locations. This is rolling out on Teams desktop, web and mobile. This message is associated with Microsoft 365 Roadmap ID 82956.

This feature enables users to validate (and if necessary, edit) the address that will be communicated to emergency responders in the event that an emergency call is placed by an individual working from home.

MC280290: Microsoft Teams: Dynamic Emergency Calling e911 for US Work From Home (WFH) users

Affected Workloads

  • Microsoft Teams

Note: The release of this feature supports compliance to the United States FCC requirements for Ray Baum’s Act, and is not intended for use outside of the United States.

When this will happen

  • Standard and GCC: will begin rolling out early-December (previously late October) and complete by mid- December (previously mid-November).
  • GCC-High and DoD: will begin rolling out mid-December (previously late November) and complete by late December (previously mid-December).

How this will affect your organization

With more and more Teams users working remotely, automatically obtaining the location in these scenarios is important to ensure timely response.

Dynamic emergency address now shows in calls app which users can edit

Dynamic emergency address now shows in calls app which users can edit

To enable this dynamic location lookup for non-admin configured locations:

  • Admins must enable the ExternallocationLookupMode attribute in the TeamsEmergencyCalling policy.
  • Users must consent to location detection.
  • Users must be enterprise voice and emergency calling enabled.
  • Dynamic emergency calling for non-admin defined locations is releasing default off.

Additional information

  • Admin or auto-detected dynamic addresses on Calls App depending on users’ current location.
  • The ability to edit and save non-admin defined dynamic addresses.
  • Users will not be able to edit admin defined location.
  • Users will be prompted to add emergency addresses if it is not autodetected.
  • Users can continue to manually add dynamic emergency addresses even if location auto-detection consent has been turned-off.

What you need to do to prepare

If you desire to utilize this capability, it needs to be enabled for all targeted enterprise voice users by appropriately configuring the TeamsEmergencyCallingPolicy and ExternalLookupMode.

Users should also be instructed to consent to sharing their location to Teams as well as ensure their location is accurate by acknowledging and/or editing and then saving it.

Message ID: MC280290
Published: 23 August 2021
Updated: 19 November 2021
Effective: 06 December, 2021
#UpdatedMessage #NewFeature #UserImpact #AdminImpact #Teams