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MC278815: Microsoft 365 apps and services support for IE11 has ended

As previously communicated, (MC220490 – August 17th, 2020), Microsoft 365 apps and services have been focusing their efforts on modern browser support over the last year. As of today, August 17, 2021, Microsoft 365 apps and services no longer support Internet Explorer 11 (IE11) and users may have a degraded experience, or be unable to connect to, those apps and services from IE11. These apps and services will phase out over weeks and months to help ensure a smooth end of support, with each app and service phasing out on independent schedules.

MC278815: Microsoft 365 apps and services support for IE11 has ended

Affected Workloads

  • Microsoft 365 suite

Microsoft 365 applications and services

  • Timing: Microsoft 365 apps and services no longer support IE11 as of today, August 17, 2021.
  • Action: To access Microsoft 365 apps and services using a supported platform, open with Microsoft Edge, another supported browser, or use an applicable Win-32 app (if available).

For a full list of Microsoft apps and services that have ended (or will end) support for IE11, please review Microsoft apps and services to end support for Internet Explorer 11.

Note: While Microsoft 365 apps and services no longer support IE11, the IE11 desktop application remains a supported browser by Microsoft until June 15, 2022. On June 15, 2022, the IE11 desktop application will be retired and go out of support on certain versions of Windows 10.

Please see our retirement announcement and FAQ page for more details.

How this will affect your organization

Important: Support is now unavailable for Microsoft 365 apps and services on IE11. Additionally, you should expect no new features and that the daily usage experience for users could get progressively worse over time until the apps and services are disconnected. Banners will be used to communicate and to alert users to upcoming changes in experiences, such as app or service disconnection and/or redirection.

Initial degraded experiences beginning today, August 17, 2021, include:

  • Outlook Web App: Users logging in with AAD accounts will have the full experience but will not receive new features moving forward. Users logging in with Microsoft Accounts (MSA) will be redirected to the Outlook Web App Light experience.

SharePoint’s Open with Explorer and View in File Explorer in IE11 features:

  • These features only exist in IE11 and while some customers may continue to use them, they will remain in maintenance mode and will not receive further development. We recommend transitioning to Microsoft Edge and OneDrive Sync for a better user experience and will soon bring the View in File Explorer feature in the Modern SPO Document Library to Microsoft Edge as well (more details to come). Please read this article for more information.

What you need to do to prepare

To avoid an unsupported and degraded experience, or one where you are unable to connect to Microsoft 365 apps and services, upgrade to Microsoft Edge as soon as possible. Microsoft 365 apps and services will continue to support Microsoft Edge.

Additional Information:

Learn more

Message ID: MC278815
Published: 17 August 2021
Updated: 17 August 2021
Effective: August 17, 2021

Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook

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