The OneDrive team is committed to bringing you the best, most secure experience possible across your devices. As such, we are ending support for the OneDrive Desktop application (sync client) on macOS Sierra 10.12 and macOS High Sierra 10.13 and focusing our resources on new technologies and supported operating systems. Going forward, only the three most recent versions of macOS will be supported. When a new major version of macOS is released, we will support the new version and the previous two versions.
Affected Workloads
- OneDrive for Business
Note: Both macOS Sierra 10.12 and macOS High Sierra 10.13 have been out of Apple’s mainline support since September 2019 and November 2020, respectively.
Note: If your organization is not using macOS you can safely disregard this message.
Key points
- Timing: September 10th, 2021
- Action: review and update impacted machines as appropriate.
How this affects your organization
How users will be impacted after this change has rolled out:
- Existing OneDrive sync client installations on unsupported operating systems will stop updating. These clients will continue to run, but their functionality will no longer be tested. It is not advised to continue to run on these unsupported operating systems.
- New installations on unsupported operating systems will be blocked.
- Bugs and issues found on or specific to unsupported operating systems will no longer be investigated or fixed.
What you need to do to prepare
To ensure a smooth transition we recommend that you upgrade machines accordingly. We recommend you upgrade to macOS Mojave 10.14 or above. For the best user experience and longest support lifecycle, we recommend upgrading to macOS Big Sur 11.0 or above.
Message ID: MC276032
Published: 06 August 2021
Updated: 06 August 2021
Effective: September 10, 2021
Action required by date: 10 September 2021
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
