We will be retiring Message Trace in the Security and Compliance Center (SCC) from the Security Portal beginning November 2021. In place of this feature, we recommend you use the Message Trace in the Exchange Admin Center (EAC), which is where we will continue to invest our development resources.
Updated October 08, 2021: Based on recent customer feedback, we will delay retiring Message Trace from the Security and Compliance Center to make sure we provide the best experience for Message Trace in the new Modern Exchange Admin Center. This feature is now scheduled for removal from the Security and Compliance Center in November 2021. The improved Message Trace feature can be found in the new Modern EAC along with the other mail flow reports and features.
Affected Workloads
- Exchange Online
How this will affect your organization
You will not be able to use Message Trace in the Security and Compliance Center after November 2021. Message Trace has the options to use default queries, custom queries, and autosaved queries.
Custom queries in Message Trace in the Security and Compliance Center portal will not be migrated to the new Modern EAC portal. Message Trace custom queries in the Security and Compliance Center are stored differently from custom queries on Message Trace in the new Modern EAC.
Another key difference in Message Trace in the new Modern EAC portal is that your custom queries are stored on a per user basis unlike Message Trace on SCC where custom queries were being stored on a per-tenant basis. Therefore, in the new Modern EAC a user will not be able to see a custom query created by another user. In the SCC, when a user created a custom query, other users were able to see the custom query created due to it being stored at the tenant-level. This is due to privacy and security reasons for EAC.
What you need to do to prepare
Note: If you have custom queries stored in Message Trace in the Security and Compliance Center that you want to keep, you will need to recreate these queries in Message Trace in the new Modern EAC. If not, they will not be able to be retrieved after Message Trace in the SCC is removed.
Learn more
Message Trace in the new Modern EAC.
Message ID: MC275807
Published: 05 August 2021
Updated: 08 October 2021
Effective: November 1, 2021
Action required by date: 01 November 2021
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
