Dual-tone multi-frequency (DTMF) for Teams will soon be available for users on Citrix VDI. If your organization is not using Citrix VDI you can disregard this message.
Affected Workloads
- Microsoft Teams
When will this happen
We expect this rollout to begin in mid-August (previously mid-July) and be completed by late August (previously late July).
How will this change affect your organization
Previously, when a Citrix VDI user calls into the meeting using the dial-in number, the call is connected, but users are not admitted to the meeting because DTMF tone is not sent. Once the feature is supportable, when the same user enters the conference ID, DTMF will recognize the ID being entered and admit user to the meeting.
What you need to do to prepare
No action is required.
Message ID: MC266255
Published: 01 July 2021
Updated: 10 August 2021
Effective: August 16, 2021
Alex Lim
Alex Lim is a certified IT Technical Support Architect with over 15 years of experience in designing, implementing, and troubleshooting complex IT systems and networks. He has worked for leading IT companies, such as Microsoft, IBM, and Cisco, providing technical support and solutions to clients across various industries and sectors. Alex has a bachelor’s degree in computer science from the National University of Singapore and a master’s degree in information security from the Massachusetts Institute of Technology. He is also the author of several best-selling books on IT technical support, such as The IT Technical Support Handbook and Troubleshooting IT Systems and Networks. Alex lives in Bandar, Johore, Malaysia with his wife and two chilrdren. You can reach him at [email protected] or follow him on Website | Twitter | Facebook
