If you’re still wondering what Robotic Process Automation (RPA) could do for your workplace, we’d like to ask you a couple of questions:
- Do you ever have to gather data for reports or input information in back-end systems?
- Do you ever have to process records, invoices, or other paperwork?
- Do you ever have to send or respond to emails from stakeholders, co-workers, or customers?
If you answered “yes” to any of these questions, RPA could make your life easier. If you answered “no” to these questions, RPA could still make your life easier—we just didn’t go through all the possible scenarios!
See some of the other ways RPA can be put to work in this article and find out why you need software robots on your team.
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Let’s face it. A lot of our everyday tasks are repetitive, time-consuming, and, well, boring. We’d all rather be doing something more interesting and valuable to the business. You need Robotic Process Automation (RPA). Robots are digital colleagues that take care of the stuff you don’t want to.
Why you need a software robot in your team
- Does exactly what you tell it to do
- Loves repetitive, rules-based tasks
- Never gets tired or bored
- Never makes mistakes or errors
- Works 24×7
- Always there when you need it
A software robot for everything you do
Gathering, managing, updating data, report building, you name it. Tell it what to do and just leave them to it.
Solve your daily tasks with the help of your attended colleague, leave the unattended to compile reports overnight. Get the best of both worlds.
If you need some personal support look no further. You do the decision-based work and the robot does the rest.
How to put your software robot to work
The robot just does it
When a process needs to be executed, an unattended robot automatically performs all the necessary steps. We call this fully unattended.
Example: Entering and updating data into back-end systems such as SAP or Oracle.
You tell the robot to do it
Sometimes you might need to do a little work upfront. When you’re ready, you just press the button and an unattended robot takes over. This is called partially unattended.
Example: Robot picks up new records entered into a corporate portal and processes them.
The robot does the work. You make the decisions
An unattended robot does the processing only involving you when there are exceptions where you need to make a decision. Some people call this the ‘human in the middle’.
Example: Taking scanned documents – such as invoices – and passing to you for validation where OCR quality is low. Once you’re happy, the data is uploaded into the appropriate system.
The robot takes over just when you need it
You kick off the process. An attended robot monitors what you’re doing and automatically takes over when one of its tasks occurs. It passes the process back to you when it’s finished. We call this the attended, interval approach.
Example: Data entered into a form is taken by the robot and automatically propagated into other systems and databases.
The robot always right there beside you
The tasks within a process are split between you and an attended robot. While you work on your parts, you trigger the robot to work in the background completing the rest. This is known as attended in tandem.
Example: A human resources analyst triggers the robot to update the HR systems during an employee onboarding process.
Front office. Back office. The robot does everything
Just like attended in tandem, you begin by working together with an attended robot. The attended robot triggers an unattended robot to perform the back-end processing. All three of you can be working simultaneously on the process. This is your hybrid robot.
Example: When a customer calls, the attended robot provides the call center agent with a form including customer details to verify. Once verified, it automatically triggers an unattended process to gather all customer information.